Harpreet Kaur
Kitchener
Summary
Committed to delivering exceptional service and fostering strong, reliable connections.
Strengths:
- Effective communicator, skilled in presenting complex concepts in straightforward ways.
- Experienced in time management, establishing priorities, and complying with deadlines.
- Able to plan and prioritize tasks and workload to meet deadlines.
- Collaborative team player who supports others towards achieving team goals.
Overview
2
2
years of professional experience
Work History
Customer Care Representative
Bloom Care Solutions
02.2024 - 04.2024
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
- Assisted call-in customers with questions and orders.
Sales Associate
H&M Clothing
03.2022 - 04.2023
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Project Management Information Technology -
Conestoga College
Boulevard, Kitchener, Canada08.2024
B.Tech. Biotechnology -
Punjab Agricultural University
02.2023
Skills
- Customer Service & Relations
- Project Management
- Teamwork and Collaboration
- Data Entry and cash handling abilities
- Complaint Handling
- Problem-solving skills
- Time Management
- POS systems expert
- Sales expertise
- Call Center Operations
- Administrative Support
- Active Listening
Languages
English (fully professional)
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Punjabi (native, fully professional)
Bilingual or Proficient (C2)
Availability Schedule
Available every day of the week.
HARDSKILLS:
MICROSOFT EXCEL, POWER POINT, GOOGLE ANALYTICS, ADOBE ANALYTICS, WORD AND OUTLOOK.
Timeline
Customer Care Representative
Bloom Care Solutions
02.2024 - 04.2024
Sales Associate
H&M Clothing
03.2022 - 04.2023
Project Management Information Technology -
Conestoga College
B.Tech. Biotechnology -
Punjab Agricultural University