Summary
Overview
Work History
Education
Skills
Languages
Availability Schedule
HARDSKILLS:
Timeline
Generic

Harpreet Kaur

Kitchener

Summary

Committed to delivering exceptional service and fostering strong, reliable connections.

Strengths:

  • Effective communicator, skilled in presenting complex concepts in straightforward ways.
  • Experienced in time management, establishing priorities, and complying with deadlines.
  • Able to plan and prioritize tasks and workload to meet deadlines.
  • Collaborative team player who supports others towards achieving team goals.

Overview

2
2
years of professional experience

Work History

Customer Care Representative

Bloom Care Solutions
02.2024 - 04.2024
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
  • Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
  • Assisted call-in customers with questions and orders.

Sales Associate

H&M Clothing
03.2022 - 04.2023
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Education

Project Management Information Technology -

Conestoga College
Boulevard, Kitchener, Canada
08.2024

B.Tech. Biotechnology -

Punjab Agricultural University
02.2023

Skills

  • Customer Service & Relations
  • Project Management
  • Teamwork and Collaboration
  • Data Entry and cash handling abilities
  • Complaint Handling
  • Problem-solving skills
  • Time Management
  • POS systems expert
  • Sales expertise
  • Call Center Operations
  • Administrative Support
  • Active Listening

Languages

English (fully professional)
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Punjabi (native, fully professional)
Bilingual or Proficient (C2)

Availability Schedule

Available every day of the week.

HARDSKILLS:

MICROSOFT EXCEL, POWER POINT, GOOGLE ANALYTICS, ADOBE ANALYTICS, WORD AND OUTLOOK.

Timeline

Customer Care Representative

Bloom Care Solutions
02.2024 - 04.2024

Sales Associate

H&M Clothing
03.2022 - 04.2023

Project Management Information Technology -

Conestoga College

B.Tech. Biotechnology -

Punjab Agricultural University

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Harpreet Kaur