Harpreet Kaur
Faridabad
Summary
Adaptable professional experienced in fast-paced environments, excelling under pressure and consistently delivering high-quality work at a rapid pace.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Appeals Analyst
Teleperformance
Gurugram
03.2024 - Current
- Analyzed and evaluated appeals to ensure compliance with applicable laws, regulations, policies and procedures.
- Reviewed documents for accuracy and completeness prior to processing appeals.
- Conducted research on evidence submitted in support of appeals.
Customer Service Representative
Concentrix
Gurugram
06.2023 - 02.2024
- Found resolutions for intricate issues through cooperative efforts with cross-functional teams.
- Posed investigative inquiries to establish service necessities and precisely logged information in computerized systems.
- Interacted with customers to gain insights into their needs, resolve challenges, and offer assistance with product inquiries.
- Analyzed YouTube videos and escalated inappropriate content to relevant departments.
Education
Bachelor of Science - Chemistry
University of Delhi
New Delhi07-2021
Skills
- Verbal Communication
- Policy Interpretation
- Relationship Building
- Claim Form Analysis
- Critical Thinking
- Active Listening
- Decision-Making
- Time Management
Affiliations
- Playing cricket
- Dancing
- Reading
Accomplishments
- State level winner in debate competition as an interrogator.
- Represented my district in state level cricket tournaments.
Certification
- Diamond stack holder for three consecutive months at Concentrix.
- Won an RNR for 100% decision accuracy.
Languages
Punjabi
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
My Moto in Life
Life will throw bouncers at you, you just have to dance your way out of it.
References
References available upon request.
Timeline
Appeals Analyst
Teleperformance
03.2024 - Current
Customer Service Representative
Concentrix
06.2023 - 02.2024
Bachelor of Science - Chemistry
University of Delhi