Open To Work
Harpreet Kaur Aitan
Gurugram
Work Preference
Summary
Detail-oriented Customer Service and Operations professional with over 4 years of experience in customer support and team supervision. Expertise in resolving customer complaints, coordinating with internal teams, and ensuring service quality. Demonstrates strong communication, problem-solving, and organizational skills in fast-paced environments, ready to enhance customer satisfaction in a dynamic organization.
Overview
4
4
years of professional experience
Work History
Supervisor
Abhishek Steel Furniture
03.2022 - 08.2023
- Supervised daily operations and coordinated staff responsibilities to enhance service delivery.
- Coordinated with vendors and internal departments to streamline workflow and communication.
- Managed customer orders, ensuring timely delivery and satisfaction.
- Assisted customers with inquiries and issue resolution.
- Maintained inventory and operational records.
Customer Service Executive
Reliance Jio Telecom
03.2021 - 02.2022
- Resolved customer complaints, achieving high customer satisfaction ratings.
- Assisted customers with telecom products and services, ensuring alignment with their needs.
- Coordinated with technical support teams to efficiently resolve service issues.
- Maintained quality standards and achieved service targets.
- Updated customer information in company systems.
Customer Service Executive
Ganpati Trader
05.2019 - 03.2021
- Cultivated positive customer relationships through clear and effective communication.
- Resolved customer concerns efficiently, ensuring customer satisfaction.
- Addressed customer inquiries and resolved order-related issues promptly.
- Organized customer records systematically and documentation.
- Supported day-to-day operational activities.
Education
Bachelor of Commerce -
Guru Nanak Dev University
Senior Secondary -
Punjab School Education Board
Skills
- Client support and service
- Customer relationship management
- Issue resolution strategies
- Operational coordination
- Team leadership
- Proficiency in Microsoft Office
- Documentation and data entry
- Analytical problem solving
- Efficient time management
- Collaborative teamwork
- Effective presentation delivery
- Email correspondence skills
- Online research skills
- Fundamental computer applications
Languages
- English
- Hindi
- Punjabi
Timeline
Supervisor
Abhishek Steel Furniture
03.2022 - 08.2023
Customer Service Executive
Reliance Jio Telecom
03.2021 - 02.2022
Customer Service Executive
Ganpati Trader
05.2019 - 03.2021
Bachelor of Commerce -
Guru Nanak Dev University
Senior Secondary -
Punjab School Education Board