Harpreet Singh

o Bagged the Best Salesperson award for the 1st and 4th Quarter in 2022.

o Relationship management

• Established and cultivated solid business relationships with new or existing customers.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Resolved customer issues quickly to close deals and boost client satisfaction.
• Met with clients, delivering presentations, and educating on product and service features and offerings.

o Growing sales and market share.

• Grew sales and boosted profits, applying proactive management strategies .
• Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
• Achieved sales goals and service targets by strongly working on the relationships with the key box makers and other stakeholders involved.
• Demonstrated products to show potential customers benefits and advantages and encourage purchases.

o Brand Management

• Effective and timely resolution of service calls and customer complaints.
• Increased brand identity and bolstered brand image in eyes of customers through interacting with them at a deep level.
• Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise brand awareness.

o Handled Channel Sales

• Those were Hindustan Refrigeration Stores, Beijer Ref India Pvt. Ltd (subsidiary of Beijer Global), Modi Refrigeration.
• Driving primary sales to our channel partners through accurate monthly forecasting.
• Responsible for keeping wholesaler inventory in check through focusing on secondary sales.
• Offering strengthened merchandising support and devising promotional strategies to drive channel partner's customer engagement and boost sales.
• Completed regular inventory counts at wholesaler end to verify stock levels, address discrepancies, and forecast future needs.
• Developed detailed plans and meeting channel partners quarterly to brief them on the performance and expectation ahead.
• Leveraging data analytics to help channel partners to make informed decisions and drive business improvements.
• Continually motivating the team members of channel partners.

o Achievement

• Increased revenue from 10 crore to 20 crore within a year.
• Taken price increases(in the tune of 5-8%) twice a year for two consecutive years.

o Key account management

• Prominent names are Carrier Midea, ETA Engineering (part of Panasonic), Sidwal Technologies (acquired by Amber), Bluestar Cold room divisions, Flaktwoods & Zamil Air- Conditioners
• Responsible for maintaining the existing share of wallet and parallelly exploring ways to increase share of wallet by closely working with the R&D and commercial team to understand the technicalities at the fundamental level
• Deeply understanding product usage pattern; operating costs and revenue model and recommending solutions based on that
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Leveraged analytics to make informed decisions about the solutions which are sold and the ones with potential.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

o Worked as an important member of first cold chain team in Danfoss global during early years of my career.

o Handled project sales (selling mainly refrigeration solutions for cold storages, frozen plants, food processing industries such as milk and meat processing).

o Responsible for Relationship building with end-users & other relevant stakeholders. Understand product usage pattern; operating costs and revenue model and help establish customer value proposition as defined.

o Improved the Danfoss Market share, Reach, Addressability related objectives