Harpreet Singh
Chandigarh
Summary
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Team Lead
IDS Argus Healthcare Services Pvt. Ltd
Chandigarh
07.2012 - Current
- Developed strategies to increase team productivity and improve customer service levels.
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Monitored team performance against targets, taking corrective action where necessary.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Organized regular meetings with all stakeholders to ensure clear communication between departments.
- Identified opportunities for process improvements, implementing changes when required.
- Delegated daily tasks to team members to optimize group productivity.
- Monitored team progress and enforced deadlines.
- Created and distributed monthly, quarterly and annual reports to management regarding performance.
- Offered training and support to keep team members motivated and working toward objectives.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Completed daily quality assurance duties to provide feedback for improvements.
- Interviewed and selected potential new team members from list of candidates recommended by recruitment team.
Education
Sam Higginbottom Institute of Agriculture, Technol
Amritsar, India12.2015
High School Diploma -
Diploma of Electronics & Communication Engg
Moga12.2007
Matriculation - Punjab School Education Board Mohali
Harkrishan Public School
Amritsar,India03.2004
Skills
- Production Monitoring
- Schedule Management
- Performance Monitoring
- Regulatory Compliance
Languages
English
First Language
Hindi
Upper Intermediate (B2)
B2
Punjabi
Advanced (C1)
C1
Accomplishments
- Employee of the Month December2014
- Employee of the Quarter July- September,2015
- Employee of the Quarter-4 January- March,2015
- October of the Quarter October-December 2016-17
- Employee of the Quarter January-March,2018
- Award of Excellence 2019-20
- Accelerator Award 2022-23
Timeline
Team Lead
IDS Argus Healthcare Services Pvt. Ltd
07.2012 - Current
Sam Higginbottom Institute of Agriculture, Technol
High School Diploma -
Diploma of Electronics & Communication Engg
Matriculation - Punjab School Education Board Mohali
Harkrishan Public School
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