Summary
Overview
Work History
Education
Skills
Timeline
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Harpreet Singh

Bengaluru,KA

Summary

Content Development with overall experience of 8 years in reviewing online posts and video formats on forums,websites,Youtube,LinkedIn and Yahoo to shield online communities from inappropriate materials. Committed to upholding the highest standards of quality control to improve satisfaction and experience.

Overview

8
8
years of professional experience

Work History

Network Quality Optimization Associate

Yahoo
01.2022 - 01.2024
  • Assigning ads to entire team and coordinating with team along with updating status reports.
  • Conceive, Develop, and Execute social campaigns, strategies, posting schedules.
  • Making platform clear from adult, graphic, spam, malware, anti-abuse,gambling related ads, managing social media campaign management.
  • Consolidating report for entire team and sharing it with respective stakeholders.
  • Creating content strategy for user experience project.
  • Reviewing audit reports shared by quality team and discussing with team internally.
  • Raising disputes on un-intended errors marked by quality team
  • Coordinating with leads to get queries answered by clients to ensure entire team is on same page.
  • Handling onboarding process of newly hired employees.
  • Conducting various trainings and continuous improvements of team for process understanding.

Senior Content Analyst

LinkedIn
05.2020 - 12.2021
  • Reviewing all jobs assigned and validating them by cross verifying job poster's profile
  • Cross verifying member's IP addresses and logins made to check legit members incase of multiple login failures and multiple change of IP addresses
  • Maintained platform clearance from spam, Malware and fake jobs
  • Reviewed audit reports shared by quality team and provided necessary feedback to Team members for overall improvements
  • Handled onboarding process of newly hired employees including various trainings for process understanding.

Content Analyst

Concentrix
07.2016 - 04.2020
  • Worked as Subject Matter Expert for team and also did campaign planning and execution
  • Maintained YouTube platform from any Sexually uploaded/Adult videos, Protect minors, groups, and contents threat to YouTube
  • Monitoring company’s social media accounts
  • Bring down user's video marking strike which violated policies
  • Sending warning email upload to edit or change content which was inappropriate
  • Reviewing audit reports shared by quality team and discussing with team internally
  • Handled onboarding process of new hired employees including various trainings for process understanding.

Education

Bachelor of Commerce - Accounting

Utkal University
Bhubaneswar,Odisha
06.2015

Skills

  • Fraud identification techniques
  • Cyber risk analysis
  • Data investigation
  • Professional training and development
  • Network quality optimization
  • Online Reputation Management
  • MS Office
  • Power BI
  • SQL

Timeline

Network Quality Optimization Associate

Yahoo
01.2022 - 01.2024

Senior Content Analyst

LinkedIn
05.2020 - 12.2021

Content Analyst

Concentrix
07.2016 - 04.2020

Bachelor of Commerce - Accounting

Utkal University

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Harpreet Singh