Harpreet Singh
Customer service Representative
Eindhoven
Summary
Customer Service Representative with 14years of experience, bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Belden Wires & Cables
11.2024 - Current
- Single Point of Contact: Handle daily inquiries and delivery issues for key business units
- Provide extra support to customers as needed
- Generate Advanced Shipping Notices for shipments
- Process new orders in SAP, from follow-up to order entry
- Revise and update existing orders
- Establish Minimum Order Quantities for products
- Resolve problems related to order acknowledgments
- Make changes to existing orders
- Manage and track open orders, ensuring timely creation
- Issue credit notes for returns or adjustments
- Prepare reports on product quality tests
- Find and resolve orders stuck in the BPCS system for the EMEA region
- Fix Electronic Data Interchange errors for customers in the BPCS system
- Address issues and requests logged in Salesforce, ensuring timely resolution and customer satisfaction
Customer Service Experience Specialist
Yamaha Motors Europe BV
11.2022 - 11.2023
- Addressing and resolving customer queries and complaints daily to ensure satisfaction and loyalty
- Using a complaint ticketing tool to efficiently track and manage issues
- Effectively addressing and resolving customer complaints/inquiries via phone and email to maintain a positive customer experience
- Ensuring complaints are resolved promptly to build trust and loyalty
- Analyzing the root cause of complaints to prevent recurrence and preparing action plans for improvement
- Conducting gap analysis on weak areas, identifying root causes of complaints, and sharing insights with team members to prepare action plans
- Hands-on experience with SAP for order processing, invoicing, and PO generation
Quality Assurance Specialist Customer Service
Brocacef Europe BV
12.2023 - 10.2023
- Company Overview: (Pharma Medicines)
- Ensuring all processes are carried out consistently and correctly to maintain product quality and regulatory compliance
- Adhering to regulatory guidelines to provide necessary information to consumers and healthcare professionals, reducing errors and enhancing patient safety
- Following proper handling protocols and safety measures to prevent diversion and ensure safety
- Maintaining detailed records for traceability, accountability, and compliance with regulatory requirements, including records of incoming medicines and materials
- Supporting the development of CAPAs to address deviations or non-conformances identified during audits or routine operation
- (Pharma Medicines)
Customer Service Associate
HYUNDAI Motors Limited
09.2010 - 04.2022
- Address customer requests and enquiries promptly, including queries about pricing, product availability, catalogues, samples, and company information
- Ensure all projects are fully registered and followed by a quotation
- Manage and process order entries in the BPCS system
- Enter, monitor, maintain, and follow through on quotes and orders to customers
- Work with other departments (e.g., Finance and Operations) for all customer-related activities
- Provide initial support to customers and escalate issues to Competence Centre staff when necessary
- Ensure department KPIs are met, such as order entry, time to quote, and complaint resolution
- Accurately process and manage customer complaints through the Hyundai Motor India complaints process, keeping customers updated
Education
Bachelor of Science - Mechanical Engineering
Institution of Mechanical Engineers
Mumbai, India 04.2001 -
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Adaptability and flexibility
Complaint resolution
Time management
Decissioning Skills
Timeline
Customer Service Representative
Belden Wires & Cables
11.2024 - Current
Quality Assurance Specialist Customer Service
Brocacef Europe BV
12.2023 - 10.2023
Customer Service Experience Specialist
Yamaha Motors Europe BV
11.2022 - 11.2023
Customer Service Associate
HYUNDAI Motors Limited
09.2010 - 04.2022
Bachelor of Science - Mechanical Engineering
Institution of Mechanical Engineers
04.2001 -
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