Harpreet Singh
Rohtak
Summary
A results-driven and detail-oriented professional with hands-on experience in customer service, market research, and travel operations. Adept at coordinating between teams, managing client expectations, and optimizing service processes. Eager to contribute to dynamic operational roles with a focus on efficiency, customer satisfaction, and team collaboration.
Overview
1
1
year of professional experience
Work History
Travel Sales Consultant
Dyninno
09.2023 - 11.2023
- - Engaged in B2C sales for travel products and services.
- - Provided tailored travel solutions and upsold premium services.
- - Handled end-to-end booking operations and customer queries.
Travel Consultant
Satguru Travels
03.2023 - 08.2023
- - Assisted clients with domestic and international travel bookings.
- - Coordinated with vendors and logistics partners for smooth execution.
- - Managed customer concerns and ensured seamless pre- and post-travel support.
Management Trainee - Market Research & CRM
Zenith Holidays
06.2022 - 07.2022
- - Conducted competitor and market analysis to identify business opportunities.
- - Assisted in developing customer retention strategies.
- - Supported CRM team with database maintenance and follow-ups.
Education
MBA - Tourism And Hospitality Management
Chandigarh University
01.2023
B.Com (Hons) -
Delhi University
01.2021
Senior Secondary (12th) -
DGV Sr. Secondary School
01.2018
Secondary (10th) -
DGV Sr. Secondary School
01.2016
Skills
- Operations coordination
- Client servicing and relationship management
- Market research and analysis
- Travel management and booking systems
- Problem solving
- Communication and interpersonal skills
- CRM Tools (basic knowledge)
Languages
- English - Proficient, - Hindi - Native
Affiliations
Member, Health and Safety Care Education Society
Timeline
Travel Sales Consultant
Dyninno
09.2023 - 11.2023
Travel Consultant
Satguru Travels
03.2023 - 08.2023
Management Trainee - Market Research & CRM
Zenith Holidays
06.2022 - 07.2022
MBA - Tourism And Hospitality Management
Chandigarh University
B.Com (Hons) -
Delhi University
Senior Secondary (12th) -
DGV Sr. Secondary School
Secondary (10th) -
DGV Sr. Secondary School
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