Summary
Overview
Work History
Education
Skills
Websites
Certification
Awards
Personal Information
Timeline
Generic

Harpreet Singh

Jamshedpur

Summary

Dynamic Technical Lead with extensive experience at Wipro, specializing in CyberArk PAS and Active Directory. Proven track record in enhancing user access management and achieving client satisfaction through effective problem resolution. Recognized for delivering impactful security improvements and fostering team collaboration to streamline service requests and incidents.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Technical Lead/Technical Member

Wipro
Greater Noida
06.2021 - Current
  • Worked as a technical person in onboarding and offboarding users on Privilege Cloud.
  • Responsible for working on service requests, incidents.
  • Worked directly with end users to understand the problems more clearly and resolved them within the timeline.
  • Troubleshot technical issues and provided timely solutions to minimize downtime.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Configured the master policy to meet the customer requirement.

Technical Lead

Wipro
Greater Noida
06.2021 - 01.2023
  • I worked as a technical lead in the User Access Management team.
  • Responsible for making the team work on service requests and incidents.
  • Prepared a reconciliation report on a monthly basis to improve security.
  • Worked on multiple clean-up activities for customers.
  • Received client appreciation for doing good work at Sibelco.

Technical Member

Wipro
Greater Noida
02.2019 - 05.2021
  • I worked as a technical person in the User Access Management team on Active Directory.
  • Responsible for working on service requests, incidents, and changes.
  • Worked directly with end users to understand the problems more clearly and resolved them within the timeline.

Technical Member

Wipro
Greater Noida
02.2019 - 05.2021
  • I worked as a technical person in the User Access Management team on IDAM.
  • Responsible for working on service requests, incidents.
  • Worked directly with end users to understand the problems more clearly and resolved them within the timeline.

Education

B.Tech - Computer Science

University of Engineering And Management
Jaipur
04-2018

Diploma - Computer Science and Engineering

NTTF
Jamshedpur
05-2015

12 -

Mrs. K.M.P.M Inter College
Jamshedpur
05-2011

10 -

St. Mary's English High School
Jamshedpur
04-2009

Skills

  • CyberArk PAS (Vault, CPM, PSM, PVWA)
  • CyberArk vault administration and hardening
  • Privileged account onboarding and management
  • Audit, session recording, reporting
  • CyberArk Cloud
  • Active Directory

Websites

Certification

  • CyberArk Trustee Exam
  • CyberArk Defender
  • CyberArk Sentry
  • CyberArk CDE
  • AZ - 900

Awards

  • Received Gem of the account award.
  • Received Special Recognition Award from Wipro for excellence performance in 2021.
  • Received many Customers Appreciation for resolving critical issues.

Personal Information

Title: Technical Consultant

Timeline

Technical Lead

Wipro
06.2021 - 01.2023

Technical Lead/Technical Member

Wipro
06.2021 - Current

Technical Member

Wipro
02.2019 - 05.2021

Technical Member

Wipro
02.2019 - 05.2021

B.Tech - Computer Science

University of Engineering And Management

Diploma - Computer Science and Engineering

NTTF

12 -

Mrs. K.M.P.M Inter College

10 -

St. Mary's English High School

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