Harpreet Singh
Amloh
Summary
Dynamic Customer Care Representative with extensive experience at Taskus India Pvt Ltd, excelling in issue resolution and customer relationship management. Proven ability to analyze customer feedback and enhance service quality. Skilled in account verification and adept at training new team members, ensuring a collaborative and efficient work environment.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Customer Care Representative
Taskus india pvt ltd
Mohali
04.2024 - 07.2026
- Assisted customers with inquiries and resolved issues effectively.
- Managed customer interactions through various communication channels.
- Documented customer feedback and reported trends to management.
Customer Service Representative
Taskus India Pvt Ltd
Mohali
02.2022 - 12.2022
- Assisted customers with inquiries and resolved issues promptly.
Customer Service Representative
Tele performance
Mohali
01.2021 - 07.2021
- Assisted customers with inquiries and resolved issues promptly.
- Managed customer accounts using CRM software efficiently.
- Guided new team members through training sessions and company policies.
- Notified supervisors of complex issues for resolution.
Education
Diploma of Business -
Australian Institute of Technology And Management
Brisbane 02.2011 - 07.2013
Skills
- Customer relationship management
- Account verification
- Issue resolution
- Customer support
- Trend analysis
- Customer feedback analysis
- Customer verification process
Languages
Punjabi
First Language
English
Beginner (A1)
A1
Timeline
Customer Care Representative
Taskus india pvt ltd
04.2024 - 07.2026
Customer Service Representative
Taskus India Pvt Ltd
02.2022 - 12.2022
Customer Service Representative
Tele performance
01.2021 - 07.2021
Diploma of Business -
Australian Institute of Technology And Management
02.2011 - 07.2013