Harpreet Singh Marwah

General Manager

M/S Bajrang Automobiles

01.2009 - 07.2021

Company Overview: Auth. Dealer of VE Commercial Vehicles Ltd
Handling the Entire service of Kumaon through our 8 Service network.
Diagnosing to get root cause of product failures and making investigation reports to produce at Company.
Monitoring on New products/Implemented products/Retro fitments/Major Aggregates.
Doing installation and monitoring on new product updating with running vehicle on our territory road conditions and reporting to company.
Proactive actions & compilation reports on product in field level.
Making monthly reports on vehicle down time, quality of service, repeat complaints, daily 24Hrs reports, CIS reports, MIS Reports, monthly parts consumption, Vendor’s response to customer complaints and producing to company.
CUSTOMER SUPPORT:-
Being a new & fast-growing company, our prior duty is customer care for 100 % satisfaction through teamwork and quality of service within a reasonable time frame.
To achieving quality in Service - Working towards to reducing vehicle down time with required availability of spares and quality work man ship.
Meeting with customer to build up the Customer rapport and to get the level of customer satisfaction by Survey reports.
Getting Satisfaction report on Service quality from customer and implementing according to it
Post Service Feedback from customer.
NETWORK EXPANSION :-
System/Flow process implementing in All branches.
Trainings on product implements, Service Bulletins & to ensuring 100% quality on Service.
Audits of Warranty Claims, Special tools & Equipment's, parts Stock.
Conducting free service camps, and Vendor’s service camps to Customer at Workshop level and field.
Making availability of spare parts with dealer and customer to reduce vehicle downtime.
WARRANTY PROCESS :-
Considering & Approving Warranty Claims & Uploading on DMS. Failed parts visual inspection.
Monitoring of Failed part dispatch & proper tagging
Having warranty Self certification from the company.
OEM/VENDOR SUPPORT :-
Meeting with vendor service teams to get service support and bonding relationship.
Arranging Vendor Training and meeting in dealership on the time of Free Service Camp.