HARPREET KAUR

"As a receptionist, I have gained extensive experience in managing the front desk, ensuring that all visitors, clients, and employees have a positive and efficient experience. My primary responsibility was greeting visitors and directing them to the right people or departments, ensuring they felt welcomed and well-attended. I handled all incoming phone calls, carefully screening them and either transferring the calls or taking messages as needed.

I was also responsible for managing appointments and schedules, ensuring that meetings ran smoothly and that the necessary rooms and resources were available. I maintained a detailed log of visitors, monitored the office entrance, and made sure all security protocols were followed. On top of that, I took care of administrative tasks, including filing documents, managing office supplies, and assisting with mail distribution.

In terms of customer service, I always strived to provide a professional and friendly environment. I dealt with various types of inquiries, resolved issues when they arose, and ensured that each interaction was handled with a high level of professionalism. Additionally, I was proficient in using office software such as Microsoft Office Suite, managing scheduling systems, and operating multi-line phone systems.

One of my key accomplishments was improving the efficiency of scheduling by implementing a better system for meeting room bookings, which minimized conflicts and improved team coordination. I also worked closely with different departments to ensure smooth communication and office operations.

Overall, my experience as a receptionist has honed my multitasking abilities, strengthened my communication skills, and made me comfortable handling a variety of administrative responsibilities while always keeping customer service at the forefront of my role."