Harpreet Singh
Barnala
Summary
Key Account Sales Manager with a strong focus on order fulfillment and market analysis. Demonstrated ability to enhance operational efficiency while maintaining high levels of customer satisfaction. Expertise in customer engagement strategies that drive sales growth.
Overview
14
14
years of professional experience
Work History
Key Account Sales Manager
Trident limited
Barnala
08.2022 - Current
- Coordinated order placement and delivery processes to optimize efficiency.
- Conducted market research to identify trends and assess customer demands.
- Collaborated with design, production, and logistics teams to facilitate timely workflows.
- Monitored order progress to uphold quality standards throughout delivery.
- Executed market visits for product evaluation and strategic insights.
- Managed customer accounts across Far East, Israel, and Japan markets.
- Ensured high customer satisfaction through proactive communication and problem resolution.
Merchandiser
Trident limited
Barnala
10.2018 - 08.2022
- Maintained optimal inventory levels through effective collaboration with team members.
- Executed orders efficiently within production processes to enhance workflow.
- Resolved customer complaints professionally, upholding exceptional service standards.
- Confirmed order packaging and quality protocols aligned with customer specifications.
- Managed order punching in SAP HANA to streamline operational efficiency.
Shift Manager
Trident limited
Baranala
09.2014 - 08.2018
- Planned order schedules to optimize machine utilization and enhance efficiency.
- Addressed capacity constraints, preventing shipment delays.
- Achieved 100% on-time, in-full (OTIF) delivery through just-in-time (JIT) processes.
- Reduced lead times, streamlining order flow across operations.
- Maintained machine health while ensuring production quality standards.
Shift Manager
GARG ACRYLICS LTD BATHINDA
bathinda
10.2012 - 09.2014
- Supervised daily operations and ensured adherence to company policies.
- Trained staff on safety protocols and operational procedures.
- Managed inventory levels and coordinated stock replenishment efforts.
- Scheduled employee shifts and monitored attendance for compliance.
- Conducted regular team meetings to discuss performance and goals.
- Helped employees accomplish tasks during peak periods.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
Shift Manager
MALWA COTTONS BARNALA,
Barnala
09.2011 - 10.2012
- Ensured uninterrupted operation of Ring Frame by addressing Bobbin Short issues.
- Focused on all aspects of OEE, including efficiency, machine utilization, and defect-free material in grade 'A'.
- Promoted 6S and SFCF initiatives while generating actionable KAIZEN improvements in workplace practices.
- Conducted OJT at GEMBA to enhance shop floor knowledge and skills among team members.
- Resolved major losses using TPM methodology and POKA-YOKE techniques for root cause elimination.
- Achieved production targets consistently through effective monitoring and resource allocation.
- Met quality targets by rigorously checking quality parameters throughout each shift.
Education
Diploma - Textile Technology
Punjab Institute of Textile Technology
Amritsar,Punjab09-2011
Matriculation -
Gov Sen Sec School(Boys),
Dhanaula,Punjab08-2008
Skills
- Account management and customer engagement
- Market analysis and revenue generation
- Order fulfillment and inventory optimization
- SAP HANA and supply chain management
- Lead identification
Timeline
Key Account Sales Manager
Trident limited
08.2022 - Current
Merchandiser
Trident limited
10.2018 - 08.2022
Shift Manager
Trident limited
09.2014 - 08.2018
Shift Manager
GARG ACRYLICS LTD BATHINDA
10.2012 - 09.2014
Shift Manager
MALWA COTTONS BARNALA,
09.2011 - 10.2012
Diploma - Textile Technology
Punjab Institute of Textile Technology
Matriculation -
Gov Sen Sec School(Boys),