Harrison St.Thomas
South Bend
Summary
Dynamic customer service professional with extensive experience at JC Coal Oven Pizza, excelling in cash handling and food safety. Proven ability to enhance customer satisfaction and streamline operations, contributing to a positive dining experience. Skilled in point of sale systems and adept at resolving inquiries, fostering loyalty and repeat business.
Overview
3
3
years of professional experience
Work History
Host
JC Coal Oven Pizza
Granger
08.2024 - 05.2025
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Performed light administrative duties such as filing documents and taking messages.
- Processed payments from customers using a POS system.
- Ensured compliance with health and safety regulations within the restaurant.
- Provided excellent customer service by anticipating customer needs.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Managed incoming calls during busy shifts.
- Contributed to team efforts by accomplishing related tasks as needed.
- Assisted servers in seating guests by escorting them to their tables.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Provided customers with accurate wait times and monitored waiting list.
- Greeted guests upon arrival and provided them with menus.
- Inspected dining areas for any damages or defects.
- Managed dining room layout to maximize efficiency of staff members.
- Answered telephone to provide dining information and take reservations.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
Stock Associate
Martins Supermarkets
South Bend
07.2023 - 01.2024
- Performed other duties as assigned by management.
- Answered customer inquiries regarding store policies and procedures.
- Ensured compliance with all safety regulations within the store environment.
- Maintained a neat, clean and orderly warehouse environment at all times.
- Inspected stock for damage or defects and reported issues to management.
- Assisted with store displays and window dressing as needed.
- Removed outdated products from shelves in accordance with company policy.
- Organized storage areas for efficient use of space.
- Followed safety procedures when handling hazardous material or dangerous goods.
- Maintained accurate inventory levels through regular stock checks.
- Operated motorized equipment such as forklifts, pallet jacks or order pickers as required.
- Arranged merchandise in an attractive manner to promote sales.
- Provided customer service by answering questions about product location, price and availability.
- Sorted returned merchandise for restocking or disposal.
- Stocked shelves with newly arrived products.
- Packed boxes for shipment using appropriate packing materials.
- Loaded trucks with outgoing orders according to shipping manifests provided by customers.
- Replenished items to maintain stock availability.
- Faced products on shelves and displays to meet company policies.
Cashier
Ben's Pretzels
South Bend
07.2022 - 12.2022
- Assisted cashiers with resolving customer complaints and inquiries.
- Performed other duties as assigned by management.
- Ensured compliance with all safety regulations within the store environment.
- Followed company security procedures for handling large sums of money.
- Answered customer inquiries regarding store policies and procedures.
- Resolved customer complaints professionally in accordance with company policy.
- Greeted customers and answered any questions they had about the store's products and services.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
High School Diploma -
St Joseph High School
South Bend, IN06-2025
Skills
- Customer service
- Cash handling
- Inventory management
- Food safety
- Point of sale systems
- Sales promotion
Affiliations
- fishing
- hiking
- camping
Languages
Spanish
Limited
References
References available upon request.
Timeline
Host
JC Coal Oven Pizza
08.2024 - 05.2025
Stock Associate
Martins Supermarkets
07.2023 - 01.2024
Cashier
Ben's Pretzels
07.2022 - 12.2022
High School Diploma -
St Joseph High School
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