Summary
Overview
Work History
Education
Skills
Timeline
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Harry Martin

Fort Wayne

Summary

Dynamic professional with a proven track record at Geek Squad, enhancing team performance and achieving a 4.7 average customer rating. Skilled in technical support and problem-solving, I excel in fast-paced environments, driving efficiency and collaboration. My leadership in training programs has consistently elevated team capabilities and client satisfaction.

Overview

5
5
years of professional experience

Work History

CIA, Geek Squad Agent Senior

Geek Squad - Best Buy
Fort Wayne
06.2023 - Current
  • Facilitated staff training programs that enhanced team skills and knowledge across various roles.
  • Directed team leadership initiatives that fostered collaboration and improved overall performance.
  • Managed inventory effectively to ensure optimal stock levels, and reduce waste.
  • Ensured all team members followed the SOP related to clients' devices and/or data to the letter.
  • Kept the team up to date on all changes regarding the SOP.
  • Ensured clients experienced a 5-star service.
  • Increased the 5-star rating to an average of 4.7 from 4.2.
  • Reduced overall turnaround time for clients' devices to 1-2 days from 4-5 days.
  • Diagnosed a wide range of issues with client devices, and applied correct and efficient solutions.

Infantryman

US Army
Various Locations
08.2020 - 05.2023
  • Led cross-functional teams in high-pressure environments to achieve mission objectives and enhance team performance.
  • Executed effective defense tactics to secure operational areas and safeguard personnel.
  • Mastered weapons handling protocols to ensure safety and operational efficiency during training and missions.
  • Ensured soldiers under my leadership met and exceeded the standard both physically and mentally for any objective.
  • Coordinated fire support activities with other units on the battlefield.

Education

Associate of Science - Computer Science

Ivy Tech
Fort Wayne
01-2027

GED -

Home School
01-2018

Skills

  • Computer programming
  • Network troubleshooting
  • Technical support
  • Data analysis
  • Customer service
  • Inventory management
  • Problem solving
  • Documenting information
  • Goal-oriented mindset
  • HTML/CSS skills
  • Scripting
  • Object-oriented programming
  • Oral and written communications

Timeline

CIA, Geek Squad Agent Senior

Geek Squad - Best Buy
06.2023 - Current

Infantryman

US Army
08.2020 - 05.2023

Associate of Science - Computer Science

Ivy Tech

GED -

Home School

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Harry Martin