Harsh Marandi
Delhi
Summary
Results-driven Compliance Analyst specializing in regulatory reporting and risk assessment. Enhanced reporting efficiency through automation and developed compliance frameworks. Former Lead Business Analyst with expertise in policy writing and customer experience optimization. Proficient in data analysis, project management, and Power BI, with a strong record of managing complex escalations and driving product enhancements.
Overview
11
11
years of professional experience
Work History
Compliance Analyst
American Express
Gurugram, India
09.2025 - Current
- Delivered management and regulatory reporting insights using Tableau and Power BI, creating dashboards for tracking obligations and compliance metrics.
- Streamlined reporting processes by implementing automated tools, minimising manual errors and enhancing reporting efficiency.
- Supported control management and operational risk governance through development of effective BU-level frameworks and management of cross-functional projects.
- Mapped regulatory requirements to business units and collaborated with project managers to execute and close implementation activities.
Lead Business Analyst
American Express
Gurugram, India
01.2020 - 09.2025
- Served as single point of contact for 4–6 team leaders, managing complex product escalations and regulatory cases.
- Achieved 75–80% satisfaction scores through effective issue resolution and support for 60–80 team members.
- Drafted seven compliance-focused policies over two years to mitigate risk and ensure regulatory adherence.
- Collaborated with cross-functional teams to optimize customer experience and drive product enhancements.
Senior Business Developer
Genpact
Gurugram
05.2015 - 01.2020
- Managed escalation processes, resolving complex payment disputes and client issues, ensuring timely resolutions.
- Supported implementation of new systems, improving operational efficiency and streamlining inventory control.
- Created Excel reports for performance tracking, enabling data-driven decisions for leadership.
- Conducted training sessions for representatives, fostering effective communication with stakeholders.
- Coached and trained staff to comply with company policy and procedures.
Education
Bachelor of Commerce -
Delhi University
New Delhi, IN-DL2021
Certificate of Higher Education - Accounting
Delhi University
New Delhi, IN-DL2017
Skills
- Risk assessment
- Data analysis
- Project management
- Power BI
- Policy writing
- Customer experience
- Risk assessment proficiency
- Project leadership
Languages
English
Advanced
C1
Hindi
Upper Intermediate
B2
Timeline
Compliance Analyst
American Express
09.2025 - Current
Lead Business Analyst
American Express
01.2020 - 09.2025
Senior Business Developer
Genpact
05.2015 - 01.2020
Bachelor of Commerce -
Delhi University
Certificate of Higher Education - Accounting
Delhi University