Harsh Bangia
Summary
Client-oriented Application Support Specialist with a proven track record of identifying and resolving root causes for issues. Skilled in finding appropriate solutions to alleviate concerns, leading to improved client satisfaction. Adept at working collaboratively as an integral aspect of highly capable teams.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Analyst
Wipro Limited
08.2021 - Current
- Managed team of application support specialists to ensure timely resolution of production issues, thus improving system availability and reliability.
- Collaborated with cross-functional teams to troubleshoot complex technical issues, utilizing expertise in Unix scripting.
- Implemented advanced scripting techniques, resulting in the automation of daily BAU tasks and a 50% reduction in manual effort, thereby improving operational efficiency.
- Encouraged skill development in the team by organizing and leading informative training workshops as well as facilitating valuable knowledge sharing sessions
- Acted as a subject matter expert (SME) in application performance monitoring and optimization, implementing proactive measures to improve system performance and scalability
- Significantly contributed to enhancing the overall performance of the backend applications through effective coordination with the development team.
- Automated sales report creation through PostgreSQL, bash scripting, and SFTP to reduce manual reconciliation efforts by 70%
Sr. Process Executive
Cognizant Technology Services
Gurgaon
04.2019 - 08.2021
- Implemented campaign optimization strategies, monitoring performance to achieve KPIs
- Debugging the issues related to the location-based campaign and filing critical issues on JIRA
- Provide support on Root cause analysis (RCA) raised by advertisers to identify the loopholes
- Utilized Salesforce, JIRA, and Confluence effectively, showcasing data-driven platform expertise.
Application Developer
Softclique Pvt. Ltd
Noida
04.2017 - 06.2017
- Created frontend and backend for one of my client's websites using HTML, CSS, JS, and PHP for backend
- Added permissions-based capabilities to existing IT dashboard
- Carefully documented technical workflows and knowledge in the private wiki for the education of newly hired employees
- Successfully acquired 2 more leading companies in tech product industries (CCTVs) as clients
- Received 'Letter of Recommendation' from Founder of the company for commendable work done as an intern.
Education
Bachelor of Computer Applications - Artificial Intelligence
JIMS College, GGSIPU
Delhi, Delhi03-2018
CBSE -
St. Teresa's School
Delhi NCR, Delhi01.2015
CBSE -
Florence Public School
Delhi, Delhi01.2012
Skills
- Python
- Machine learning
- PostgreSQL
- Unix/Bash scripting
- AWS
- IIS
- Agile Methodology
- API Development
- Stakeholder Management
- Project scope assessment
Certification
- Data Science and Machine Learning, Skillovilla, 09/15/23
- Advanced SQL, HackerRank
- Generative AI, Microsoft and LinkedIn
- Python for Data Science, IBM
Timeline
Senior Analyst
Wipro Limited
08.2021 - Current
Sr. Process Executive
Cognizant Technology Services
04.2019 - 08.2021
Application Developer
Softclique Pvt. Ltd
04.2017 - 06.2017
Bachelor of Computer Applications - Artificial Intelligence
JIMS College, GGSIPU
CBSE -
St. Teresa's School
CBSE -
Florence Public School
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