HARSH CHEVLI
SERVICE COORDINATOR
SURAT
Summary
Experienced with coordinating and managing service operations to ensure optimal performance. Utilizes strong communication and organizational skills to streamline processes and enhance customer satisfaction. Knowledge of team collaboration and effective problem-solving to meet dynamic needs.
Overview
8
8
years of professional experience
Work History
Service Coordinator
YANTRAMAN AUTOMAC PVT LTD
SURAT
04.2022 - Current
- Coordinated service operations to ensure timely delivery and customer satisfaction.
- Developed and maintained strong relationships with clients and vendors for enhanced communication.
- Streamlined scheduling processes, improving operational efficiency across service teams.
- Monitored service quality and adherence to compliance standards, driving continuous improvement initiatives.
Service Advisor
AutoZone
SURTA
04.2021 - 03.2022
- Assisted customers with product selection and problem resolution, enhancing overall satisfaction.
- Provided expert guidance on automotive parts and accessories, improving sales effectiveness.
- Managed customer inquiries and service requests efficiently, ensuring timely responses.
- Collaborated with team members to optimize service delivery processes, reducing wait times.
- Reduced wait times with efficient coordination of service tasks among technicians.
Engineer
SHREEJI AUTOMART PRIVATE LIMITED
SURAT
03.2019 - 03.2021
- Diagnosed vehicle issues using advanced diagnostic tools and equipment.
- Collaborated with team members to streamline service processes and improve efficiency.
- Communicated effectively with customers regarding service needs and recommendations.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
Engineer
Local Garage
SURAT
06.2018 - 11.2018
- Conducted routine maintenance tasks, including oil changes and tire rotations.
- Assisted in repairing and replacing automotive parts under supervision.
Education
High School Diploma -
EXPERIMENTAL SCHOOL
Surat, India07.2015
M.D. -
ITI
SURAT 04.2001 -
Skills
Telephone communication
Client advocacy
Notetaking and documentation
Team leadership
MS office expertise
Resource utilization
Timeline
Service Coordinator
YANTRAMAN AUTOMAC PVT LTD
04.2022 - Current
Service Advisor
AutoZone
04.2021 - 03.2022
Engineer
SHREEJI AUTOMART PRIVATE LIMITED
03.2019 - 03.2021
Engineer
Local Garage
06.2018 - 11.2018
M.D. -
ITI
04.2001 -
High School Diploma -
EXPERIMENTAL SCHOOL