Harsh Dev
Noida
Summary
Results-driven Assistant Routing Manager with deep expertise in the A2P messaging industry and a strong technical support background. Specialized in SMPP protocol, SIM gateway management, and advanced testing tools for traffic routing and performance validation.
Proven track record of optimizing messaging platforms, troubleshooting complex delivery issues, and enhancing network performance across global telecom environments. Experienced in provider integrations, routing optimization, and incident resolution, with strong analytical and leadership capabilities.
Adept at implementing process improvements and driving operational excellence in fast-paced, high-volume messaging ecosystems while ensuring high delivery rates and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Assistant Routing Manager
Virtuoso Netsoft Pvt Ltd
Remote
04.2026 - Current
- Manage and update pricing/rate sheets in internal systems, ensuring accurate billing and alignment with vendor agreements.
- Design and handle multiple routing strategies, including product-based, regex-based, distribution, and content-based routing for international A2P traffic.
- Coordinate with internal teams and external vendors to resolve routing, latency, and message delivery issues efficiently.
- Handle customer complaints by performing root cause analysis (RCA) and ensuring timely and effective issue resolution.
- Configure SMSC routing, translation rules, and regex-based sender/content modifications to optimise message delivery.
- Monitor MT and MO A2P SMS traffic to maintain high delivery success rates and overall platform performance.
- Troubleshoot complex technical issues using tools such as Wireshark and SMSC logs.
- Configure and manage SMS interconnections via SMPP and HTTP/HTTPS APIs with global vendors and clients.
- Work extensively on the Breelink SMSC panel for routing configuration, traffic monitoring, and system optimisation.
Technical Support Engineer | Team Lead
LMS-Telecommunication
Noida
01.2025 - 03.2026
- Lead technical support operations, ensuring timely issue resolution, service stability, and high customer satisfaction.
- Demonstrate strong understanding of SMS gateways, monitor SMPP binds, and enhance content security to ensure reliable and compliant message delivery.
- Analyze system and traffic reports, identify quality and delivery issues, and collaborate with cross-functional teams to drive continuous improvement.
- Manage provider connectivity via VPN, SMPP, and HTTPS integrations, onboard new partners, and implement optimal routing strategies for efficiency and cost-effectiveness.
- Handled rate management tasks by updating pricing details in internal systems and verifying rates to ensure correct service billing.
- Mentor and guide junior engineers, fostering skill development in troubleshooting, network management, and operational best practices.
- Supervised backup route maintenance, ensuring redundancy and consistent quality across all profiles.
- Configured and maintained routing protocols to ensure stable connectivity.
- Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely.
- Hands-on experience with the ASMSC platform by Almuqeet Systems Pvt Ltd, managing routing setups, monitoring live traffic, and optimising messaging performance.
Technical Support Engineer
LMS-Telecommunication
Noida
06.2024 - 01.2025
- Provided technical support to clients by handling trouble tickets via email and Microsoft Teams, troubleshooting network and connectivity issues to ensure quick resolution.
- Coordinated with vendors for route testing to ensure smooth network performance and successful connectivity validation.
- Analyzed messaging performance reports, coordinated with providers to resolve quality issues, and collaborated with internal teams to enhance overall service efficiency.
- Oversaw live traffic monitoring, delivery failure investigations, and real-time routing optimization to maintain high service standards.
Flutter Developer - Intern
MSL
05.2024 - 06.2024
- Developed and maintained mobile applications using Flutter, ensuring a smooth and responsive user experience.
- Debugged and resolved issues in the application, enhancing stability and user satisfaction.
- Assisted in writing unit and widget tests to ensure code quality and reliability.
- Participated in code reviews and contributed to improving team workflows and coding standards.
Education
Master of Computer Applications -
Amity University
Noida, Uttar Pradesh01.2024
Bachelor of Science - Mathematics & Industrial Chemistry
L.R College
Ghaziabad, Uttar Pradesh01.2022
Skills
- SMPP (Transmitter, Receiver, Transceiver)
- Smsc -Breelink LLC
- Asmsc by Almuqeet Systems Pvt Ltd
- HTTP API Integration
- A2P Messaging Concepts
- Route configuration
- DLR analysis
- TPS monitoring
- Content filtering
- Bind management
- DR & non-DR product handling
- Other SMS gateways
- Country/operator mapping
- Route prioritization
- Quality testing
- NPI/TON configuration
- Delivery failure analysis
- Basic TCP/IP
- Traffic and DLR report preparation
- Excel data analysis
- Trend monitoring
- Client coordination for routing and delivery issues
- Packet Analysis using Wireshark
- Python/Shell scripting
- Log automation
- Shift reports
- Route updates
- Escalation summaries
- MySQL
- Network troubleshooting
Accomplishments
- Silver medalist in Academics (BSc.)
- Enhancing data privacy and data security in Fog computing. (Published)
- Impact of user generated content on consumers
- NPTEL Online certificate - Introduction to Industry 4.0 and Industrial Internet of Things.
- Fundamentals of Routing Management: A journey in the heart of Ecosystem From Morethan160Academy
Websites, Portfolios and Profiles
www.linkedin.com/in/harshdevtomar
Timeline
Assistant Routing Manager
Virtuoso Netsoft Pvt Ltd
04.2026 - Current
Technical Support Engineer | Team Lead
LMS-Telecommunication
01.2025 - 03.2026
Technical Support Engineer
LMS-Telecommunication
06.2024 - 01.2025
Flutter Developer - Intern
MSL
05.2024 - 06.2024
Master of Computer Applications -
Amity University
Bachelor of Science - Mathematics & Industrial Chemistry
L.R College