Harsh Jain

• Go-to-Market (GTM) Strategy Development:

=>Designed and implemented comprehensive GTM strategies targeting Indonesia, Thailand, Sri Lanka, and Nepal.
=>Developed a robust partnership approach to ensure successful market entry, leveraging local insights and resources.

• Business Process Implementation in Philippines:

=>Established key business processes in the Philippines, leading to the successful penetration of the market and driving significant sales growth.
=>Streamlined operations to enhance efficiency and scalability across the region.

• Collaboration with High-Value Strategic Partners:

=>Engaged closely with major industry players, including a $100B+ energy giant, a $50B+ conglomerate, and a leading global technology company.
=>Cultivated and maintained strong relationships to ensure alignment with long-term business objectives and mutual growth.

• Extensive Financial Modeling Across Regions:

=>Developed detailed financial models for each targeted country, focusing on unit economics, total cost of ownership, and market-specific financial forecasts.
=>Provided critical insights that shaped investment decisions and pricing strategies, ensuring sustainable profitability.

• Legal and Contractual Coordination:

=>Collaborated extensively with legal teams to draft, negotiate, and finalize contracts with diverse strategic partners.
=>Ensured all agreements were aligned with corporate goals, regulatory requirements, and risk management frameworks.

• Strategic Business Expansion and Market Research:

=>Led the development of business strategies and conducted in-depth market research to identify opportunities for expansion into new markets.
=>Continuously refined business models to adapt to evolving market conditions and emerging trends.

• Formation of Strategic Partnerships and Synergy Exploration:

=>Identified and explored synergies with potential partners, focusing on forming strategic alliances that aligned with specific business objectives.
=>Negotiated and secured partnerships that drove innovation, market expansion, and operational excellence.

• Investor Relations and Fundraising:

=>Evaluated potential investors, led due diligence processes, and managed ongoing investor relationships to secure capital for business growth.
=>Developed and presented compelling business cases to attract investment from both existing and new investors.

• Development of Electric Vehicle (EV) Ecosystem:

=>Played a pivotal role in building the EV ecosystem by uniting key stakeholders, including OEMs, fleet operators, and infrastructure partners, on a collaborative platform.
=>Facilitated strategic discussions and initiatives to accelerate the adoption of EVs and support the development of necessary infrastructure.

• Restructured pricing strategies based on market conditions, ensuring competitiveness while maintaining profitability

• Product Line Management: Led the growth of Tata Commercial Vehicles, Tata Gensets, Parts & Lubricants, and Workshop business, driving significant revenue and market share expansion.
• Customer Support Strategy: Developed and implemented a customer support strategy that successfully increased customer retention from 35% to 50%, enhancing long-term customer loyalty.
• E-Commerce Expertise: Spearheaded online parts sales through E-commerce platforms, leveraging digital channels to expand reach and increase sales.
• Customer Satisfaction Improvement: Played a key role in boosting customer satisfaction scores from 83% to 94% by enhancing service quality and customer engagement.
• Workshop Operations Standardization: Independently created a comprehensive Workshop Manual for the entire International Business unit, standardizing operations across global markets and ensuring consistent customer advocacy.
• Competitive Analysis: Conducted in-depth comparisons of total cost of ownership for Tata products against competitors, providing valuable insights to support sales and marketing strategies.
• Distributor Model Optimization: Reviewed and modified the distributor working model, introducing better control mechanisms for dealers, resulting in improved efficiency and sales performance.
• Inventory Management: Analyzed inventory levels and developed strategies to liquidate dead inventory, optimizing stock management and reducing costs.
• Customer Retention Campaign: Executed the "Lost to Live" customer campaign, which significantly increased customer retention and re-engaged lapsed customers.
• Operational Efficiency Enhancements: Introduced higher standards for customer service and increased operational efficiency by streamlining processes and reducing bottlenecks.
• Marketing Collaboration: Worked closely with the marketing department to launch and manage promotional activities and campaigns, driving brand awareness and customer engagement.
• Customer Feedback Collection: Engaged directly with customers to collect feedback, gaining valuable insights to inform product development and service improvements.
• Cross-Functional Collaboration: Built strong partnerships with internal teams, including sales, finance, and operations, to streamline processes and align strategies across departments.
• Service Standard Manual Development: Completed a special project to create a Service Standard Manual for the International Business unit, utilizing effective decision-making, critical thinking, and time management skills to ensure timely and successful completion

• Strategic Leadership for Mumbai's Largest Dealers: Led the growth, operational efficiency, and profitability for Mumbai's largest dealers, focusing on both strategy development and execution, while ensuring high levels of customer satisfaction.
• Accidental Revenue Growth: Successfully increased monthly accidental revenue from ₹15 lakhs to ₹40 lakhs by establishing key business enablers, including process modifications and enhanced networking strategies.
• Pioneering Service Product Strategies:Developed innovative strategies for service products, including Prolife Engines, Add-On Job Strategies, and Value-Added Services (VAS), positioning the company as a leader in the industry.
  Single-handedly developed EMI card schemes for refurbished engines in partnership with Bajaj Finance, expanding financing options for customers.
  Launched an add-on project that generated an additional ₹15 lakhs in monthly revenue.
  Drove growth in service products such as Fleet Management Services, DEF sales, and Wheel Alignment Business, contributing to overall business success.
  
• Breakdown Response Time Improvement: Developed and implemented a strategy that reduced breakdown response time from 5 hours to 1.5 hours, significantly improving service efficiency and customer experience.
• Customer Satisfaction Enhancement: Identified key drivers of customer satisfaction, leading to a remarkable improvement in customer satisfaction scores from 75% to 95% in the retail market.
• Innovative Time Tracker Implementation: Introduced a cutting-edge time tracker mechanism within Tata Motors, reducing Turnaround Time (TAT) from 24 hours to just 8 hours, enhancing service efficiency and customer satisfaction.
• Vehicle Inflow and Marketing Strategies:

Introduced innovative strategies that increased vehicle inflow, including a time commitment strategy and targeted marketing campaigns aimed at attracting Small Commercial Vehicle (SCV) customers.
Developed a Free Service Tracking mechanism for Key Account Customers, ensuring proactive service management and customer engagement.
Launched and executed a Moving Van Campaign, driving increased brand visibility and customer reach.
Analyzed the local market in terms of pricing, job offerings, and skill levels, adapting business approaches to align with market dynamics and enhance competitiveness.

• Customer Service Standards and Call Efficiency: Established and monitored customer service standards using recognized benchmarks, improving overall service quality. Analyzed call trends to enhance efficiency, reduce problem calls, and provided actionable insights to upper management, driving continuous improvement.
  

• Nationwide Dealer Development: Deputed to key regions across India, including Chhattisgarh, Tamil Nadu, and Maharashtra, to develop and strengthen dealer networks, driving regional market growth.
• Profitability Enhancement: Conducted comprehensive analysis of dealer operations, resulting in a 25% increase in profitability. Implemented optimized cost structures and advanced customer tracking mechanisms to improve operational efficiency.
• Process Improvement & Standardization: Led process improvement initiatives, creating standard operating procedures and an escalation policy for the customer support team, ensuring consistent service delivery and efficient problem resolution.
• Team Training & Mentorship: Provided training and mentorship to team members, enhancing their productivity, accuracy, and commitment to delivering high-quality, customer-focused service.
• Operations & Aftersales Supervision: Supervised daily operations and aftersales activities, focusing on maximizing revenue, elevating customer satisfaction, and increasing employee productivity.
• Customer Support Strategy Development: Developed and implemented a customer support strategy that significantly boosted customer retention and strengthened customer relationships.
• Complaint Resolution & Customer Satisfaction: Managed customer complaints by offering timely and effective solutions, ensuring follow-up to achieve full resolution and maintain high customer satisfaction levels
• Created customer support strategy to increase customer retention
• Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.

Dealer Management and Operational Excellence:

• Dealer Closure and Transition Management: Successfully executed the closure activities of existing dealers, ensuring a smooth transition while controlling service and parts functions.
• New Dealer Scouting & Onboarding: Led efforts in scouting and onboarding new dealers, expanding the network to enhance market coverage and business growth.
• Daily Operations and Service Supervision: Supervised daily operations, including sales and service functions, to maximize revenue, boost customer satisfaction, and enhance employee productivity.
• Customer Retention Strategy: Developed and implemented a customer support strategy that resulted in 60% of sales coming from repeat purchases, significantly improving customer loyalty.
• Performance Management: Established clear performance and service goals, holding team members accountable for individual performance, and driving continuous improvement in service quality.
• Employee Development & Performance Assessment: Focused on the development of new employees and conducted ongoing performance assessments of current employees to ensure alignment with organizational goals.
• Strategic Business Partnerships: Collaborated with business leaders to deliver services that align with company objectives and uphold corporate values, ensuring a cohesive and effective approach to business operations.
• Complaint Resolution & Customer Service Excellence: Managed customer complaints, providing timely and effective solutions, with diligent follow-up to ensure full resolution and maintain high levels of customer satisfaction.
• Best Practices Implementation: Applied industry best practices in customer service, sales, and employee management, consistently exceeding organizational goals and driving business success