Harsh Jolly

Managed 14 bars and a team of 80 employees, delivering exceptional guest experiences while ensuring operational excellence and compliance with international public health standards.

Key Responsibilities:

* Directed daily operations across 14 onboard bars, overseeing 80 team members.
* Developed and maintained staff schedules, ensuring optimal service coverage.
* Enforced USPH (United States Public Health) standards, leading training and audits to maintain 100% compliance.
* Conducted active and passive inspections; coordinated with technical teams for bar maintenance and equipment upkeep.
* Oversaw beverage ordering, stock control, and equipment inventories to optimize cost efficiency.
* Designed and implemented bar promotions, themed events, special occasion dinners, Sabbath gatherings, and entertainment show collaborations to enhance guest experience.
* Trained and mentored staff on customer service, mixology, upselling, and hygiene standards.

Key Achievements:

* Successfully achieved -100% USPH inspection score through strict compliance and training.
* Reached 92% NPS, reflecting high guest satisfaction.
* Boosted onboard revenue through innovative bar promotions and tailored event planning.
* Built and led a motivated, service-focused team, enhancing productivity and guest engagement.

• Experienced Head Bartender Professional with a proven track record in Beach Restaurant, Cigar Lounge and Steak House including high-profile events such as Lusail Super Cup and Fifa World Cup 2022 at Education City Stadium. Provides impeccable service, adhering to St. Regis standards. Attends daily operation meetings in Manager’s absence , effectively communicates with all employees, and ensures to Marriott’s cleanliness and grooming standards. Motivated, passionate, and eager to continuously learn and excel in multi-skilled roles.

• Part of a pre opening team dedicated Bartender. I had the pleasure of serving in various outlets includes italian restaurant to the cozy and welcoming Lobby Lounge, and the lively and spirited atmosphere of The Sports Bar, organizing and executing banquet events such as beach parties, success of gala dinner. Had the incredible opportunity to serve at the renowned KAIA Beach Club, known for its captivating fusion of Japanese cuisine.

• My journey in the world of hospitality began at the esteemed Fine Dining Multi-Cuisine Restaurant, Surya Mahal. I had the privilege of experiencing the highest standards of service and witnessing the true essence of quality in every aspect of the dining experience. Beyond mixology, I furthered my journey by hosting and Live Bartending at the Indian Specialty Restaurant, Raj-Mahal embracing my cultural roots. Enriching experience with the role of Bartender at Rajwada Bar also know as Piano Bar.