Harsh Kaushik
Gurgaon
Summary
A versatile, motivated and enthusiast aspirant with two and a half years of experience in customer care services. Keen to implement my energy and zest for work alongside focusing on my holistic development. Passionate and consistent towards achievement of my goals and perseveres to achieve the best result.
Overview
3
3
years of professional experience
Work History
Service Manager
Policybazaar
02.2024 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
Customer Service Executive
IGT Solutions
03.2022 - 08.2023
- Provided company information and policies to customers upon inquiry and answered questions.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
Customer Service Executive
Majorel
08.2021 - 02.2022
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Described product and service details to customers to provide information on benefits and advantages.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
MBA - HR And Finance
UILMS
Gurgaon07.2023
High School Diploma -
Basant Valley Public School
Gurgaon03.2016
Skills
- Analytical Skills
- Problem-Solving
- Communication Skills
- Managerial Skills
- Teamwork
- Time Management
Languages
- English
- Hindi
Hobbies
Travelling and exploring different places
Timeline
Service Manager
Policybazaar
02.2024 - Current
Customer Service Executive
IGT Solutions
03.2022 - 08.2023
Customer Service Executive
Majorel
08.2021 - 02.2022
MBA - HR And Finance
UILMS
High School Diploma -
Basant Valley Public School
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