HARSH KAUSHIK

Dynamic Customer Success Manager with a proven track record at InFront Technology, leading a 15-member team to deploy S/4 HANA under budget. Skilled in project management and stakeholder communication, I enhanced user adoption by 35% through effective workshops, showcasing my leadership and SAP solution expertise.

• Customer Success Manager, InFront Technology, 01/01/17, Present
• SME Analytics, Fractal Analytics, 01/01/21, 05/31/21
• SAP Senior Specialist, HCL Technologies Ltd, 06/01/18, 12/31/20
• SAP BI Consultant, Bristlecone Pvt. Ltd, Noida, 01/01/18, 05/31/18
• SAP BI Consultant, AWC Software Pvt Ltd, Noida, 05/01/16, 01/31/18
• SAP BI Consultant, Century IT Solutions, New Delhi, 06/01/12, 04/30/16

• InFront Technology Pvt. Ltd., Chakr Innovation, Implementation, SAP S/4 HANA (Public Cloud), Customer Success Manager (Project Management), 01/01/24, Present, Led a team of 15 consultants in successfully deploying S/4 HANA (green field) across the client, ensuring timely and under-budget completion., Developed and maintained accurate project documentation, improving data accessibility and the decision-making process., Facilitated client workshops that increased user adoption rates by 35% post-implementation., Managed vendor relationships and supported quality assurance activities.
• InFront Technology Pvt. Ltd., Safeguard Global, Support/Roll out, SAP S/4 HANA (on-premises), IT Project Manager and Delivery Leader, 08/01/22, Present, Successfully led multiple SAP S/4 HANA and SAP ECC implementation projects across various sites, ensuring seamless integration and data migration., Implemented SAP Activate Methodology to streamline project execution, including defining, planning, tracking, and project completion., Led and mentored a cross-functional professional global team of over 50 members, specializing in global SAP, BPC, MDM (Master Data Management), and Integration., Conducted risk assessments and developed mitigation strategies to ensure project continuity and success., Managed a positive relationship with all project stakeholders, including internal and external clients.

• Project Oversight
• Team Leadership
• Client Relationship Management
• Resource Allocation
• Quality Assurance
• Risk Management
• Process Optimization
• Stakeholder Communication
• Budget Management
• Technical Oversight
• Change Management
• Project Reporting
• Project Scope Management
• Client Needs Assessment
• Performance Tracking

• Exploring SAP Cloud ERP - Record of Achievement
• Getting Started with Support from SAP ( Support Accreditation) - Record of Achievement
• SAP Certified Associate - Implementation Consultant - SAP S/4HANA Cloud Public Edition

• Fractal Analytics, Coca-Cola, Implementation/Support, SAP BI 7.5, ECC 7.0, SAP SME Analytics, 01/01/22, 05/31/22, Worked on Sales Dashboard through HANA views and AMDP., Worked on Azure and SAC Reports., Worked as Analytics manager to create reports for business to measure KPIs., Worked with change management team to analyze the impact of new business requirement., Made detailed project plans to meet the deadlines of new analytics dashboards for business.
• HCL Technologies LTD., Vestas, Implementation/Support, SAP BI 7.5, ECC 7.0, SAP Senior Consultant, 06/01/18, 12/31/20, Worked on HANA modelling through HANA studio., Knowledge of Power BI and SAC tools., Worked on Input Ready Queries through HANA studio., Worked on ADSO and Composite Provider using HANA studio., Worked on Daily Tickets related to Critical issues in support activities.

• Father's Name: Mahesh Kaushik
• Date of Birth: 05/28/90
• Gender: male
• Nationality: Indian