HARSH KUMAR
BIJNOR
Summary
Experienced Deputy Manager with in-depth knowledge of sales strategies, scheduling, recruitment, money handling and employee relations. Gifted with strong communication skills and team player mentality. Consistently achieve high level of personal integrity with commitment to personal growth. Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Deputy Manager
Bajaj Finserv
Najibabad
07.2023 - Current
- Led and supervised a team of 10 sales executives, ensuring efficient daily sales and excellent customer service delivery.
- Inspired teams to achieve or exceed goals through regular motivation, implementing loyalty incentives and facilitating team-building activities
- Closely monitored team performance by conducting observations and tracking key metrics, identifying and managing underachievers appropriately
- Trained and supervised team to deliver on store sales targets
- Completed audits and risk assessments to achieve regulatory compliance
- Served as customer service team lead, enforcing company policies, answering co-workers' questions and training new staff
- Maintained excellent employee relationships by cultivating supportive, positive and helpful working environment
- Planned employee workloads and delegated tasks strategically to meet seasonal fluctuations in demand
- Monitored operations to ensure employees followed relevant procedures and worked towards defined Key Performance Indicator (KPI) targets
- Assisted with team recruitment, interviewing and onboarding
- Monitored staff performance and developed improvement plans
- Recruited and hired staff for organisational vacancies and enforced consistent policies across workforce.
Relationship Manager
Piramal capital & Housing Finance
Bijnor
12.2022 - 07.2023
- Executed loan origination process, including ordering credit reports, appraisals and preliminary title reports
- Built knowledge about latest banking products and services through ongoing training
- Answered customer inquiries concerning credit standing, loan balances and penalties
- Educated customers about conditions of credit and loans, repayment requirements and loan periods
- Managed flow of applicants through approval process, completing continuous reviews and corrects to minimise delays
- Performed daily maintenance of loan applicant database
- Prepared letters requesting payment for overdue accounts and escalated aged accounts for legal action.
Assistant Manager & Cashier
Kotak Mahindra Bank
Bijnor
12.2020 - 09.2021
- Handled customer cheques appropriately, ensuring swift processing and deposit
- Greeted customers warmly and professionally, maintaining faultless bank reputation
- Updated customer account details accurately and efficiently, ensuring reliable records
- Counted and processed cash deposits with meticulous accuracy, minimising risk of discrepancies
- Helped customers open, close and update bank accounts
- Placed stop payment orders on cheques following requests of customers or bank personnel
- Identified and reported suspicious behaviour to security personnel as appropriate
- Counted funds accurately with manual and machine-assisted methods.
Education
Master of Business Administration Marketing & Finance -
A.P.J Abdul Kalam University Luckonw
01.2020
Bachelor of Commerce Accounting -
H.N.B Garhwal University Srinagar, UT
01.2018
Intermediate Accounting -
Modern Era Public School Bijnor, UP
01.2015
High School -
Modern Era Public School Bijnor, UP
01.2013
Skills
- Recruitment
- Strategic Decision-Making
- Staff Coaching
- Staff Recruitment
- Quick Decision-Making
- Sales Techniques
- Dynamic Leadership
- Ability to Train
- Sales Expertise
Certification
- M.s Excel
- M.s Libre
- Pivot
- Sap S4 Hana
Personal Information
- Father's Name: Mr. Kulveer Singh (Working as an Area Head in a pharma Company)
- Date of Birth: 11/08/97
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Hobbies and Interests
- News Paper Reading
- Travelling
- Chess
- Cooking
- Gardening
Languages
- English
- Hindi
Decleration
I hereby declare that the above information furnished by me is correct and true to the best of my knowledge and belief.
(HARSH KUMAR)
Timeline
Deputy Manager
Bajaj Finserv
07.2023 - Current
Relationship Manager
Piramal capital & Housing Finance
12.2022 - 07.2023
Assistant Manager & Cashier
Kotak Mahindra Bank
12.2020 - 09.2021
Master of Business Administration Marketing & Finance -
A.P.J Abdul Kalam University Luckonw
Bachelor of Commerce Accounting -
H.N.B Garhwal University Srinagar, UT
Intermediate Accounting -
Modern Era Public School Bijnor, UP
High School -
Modern Era Public School Bijnor, UP