Harsh Kumar
New Delhi
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Chat Advisor
Concentrix Daksh Services India Pvt Ltd
2023.09 - Current
- Liaised with supervisor, marketing, and management teams to develop solutions and accomplish shared objectives.
- Investigated and resolved customer inquiries and complaints quickly.
- Sought ways to improve processes and services provided.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Identified and resolved discrepancies and errors in customer accounts.
- Promoted to Temporary floor support within 10 months because of excellent product knowledge and problem solving skills,
Education
Bachelor's Degree in BA (Hons.) Political Science -
University of Delhi
New Delhi 06.2023
12th Passed From C.B.S.E Board (2020) (Humanities) -
Schooling
New Delhi 03.2020
Skills
- Goal-Oriented
- CRM Software
- Social Media Monitoring
- Performance Tracking
- Quality Control
- Promotional support
- Computer Skills
- Professionalism
- Analytical Skills
Certification
- Fundamentals of Digital Marketing (Google)
- Digital Marketing Training Certification (Internshala)
Languages
Hindi
English
Professionalknowledge
MS-OFFICE (Excel, Powerpoint, Word), WINDOWS; WindowsXP, Windows 7, Windows 8., English, Hindi, Strong organizational and time-management skills, Exceptional communication and interpersonal skills, Ability to work independently and as part of a team, Detail-oriented and able to handle multiple tasks simultaneously, Fluent in English, Good Command on Hindi Language
Personal Information
- Father's Name: Anirudh
- Date of Birth: 03/07/02
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Timeline
Chat Advisor
Concentrix Daksh Services India Pvt Ltd
2023.09 - Current
- Fundamentals of Digital Marketing (Google)
- Digital Marketing Training Certification (Internshala)
Bachelor's Degree in BA (Hons.) Political Science -
University of Delhi
12th Passed From C.B.S.E Board (2020) (Humanities) -
Schooling
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