Harsh Kumar
New Delhi
Summary
Customer service professional delivering industry-leading support through knowledgeable and friendly service. Highly skilled in multitasking, problem-solving, and team collaboration to meet customer requirements and maintain team efficiency. Quick learner with expertise in field operations and understanding of customer behaviors.
Overview
2
2
years of professional experience
Work History
Senior Customer Service Representative
bird flight services
New Delhi
11.2022 - Current
- Assisted customers with ticketing, seating, and baggage handling requirements.
- Communicated effectively with other departments to ensure the best customer experience possible.
- Verified passenger documentation ensuring compliance with applicable laws and regulations.
- Ensured all boarding passes were printed accurately prior to flight departure time.
- Filed reports of passenger complaints or incidents that occurred during travel process.
- Monitored security checkpoints to ensure safety of passengers and staff members alike.
- Followed company policies and procedures related to customer service operations at all times.
Education
Bcom -
Delhi University School of Open Learning
New Delhi08-2027
Certification in Aviation Services -
Frankfinn Institute of Aviation Training
South Extensinn New Delhi10-2022
High School Diploma -
Govt Boys Senior Secondary School
Rk Puram02-2021
Skills
- Supervision and leadership
- Multitasking
- Microsoft Office
- Floor supervision
- Teamwork and Collaboration
- Safety awareness
- Documentation processing
- Security processes
- Aviation regulations
- Baggage tag checks
Timeline
Senior Customer Service Representative
bird flight services
11.2022 - Current
Bcom -
Delhi University School of Open Learning
Certification in Aviation Services -
Frankfinn Institute of Aviation Training
High School Diploma -
Govt Boys Senior Secondary School
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