Harsh Kumar

Led operations for design and development teams, managing project delivery, and internal processes across a fast-scaling tech organization.

• Partnered with leadership to define quarterly OKRs, track outcomes, and implement corrective strategies to ensure continuous improvement.
• Acted as a strategic enabler between clients and internal teams, standardizing workflows, and ensuring timely project delivery aligned with client goals.
• Onboarded new clients by understanding their business objectives, conducting RCA (Root Cause Analysis), and mapping operational solutions to business needs.
• Collaborated with account managers, designers, and HR to solve daily operational challenges, optimize team performance, and drive engagement.
• Spearheaded hiring, training, and onboarding programs, designed assessment tasks, and ensured alignment with company capacity and vision.
• Drove adoption of tools like Salesforce, Klaviyo, Omnisend, and HubSpot to automate client outreach and streamline internal processes.

Key Achievements:

• Designed and implemented data-driven OKR frameworks that boosted team efficiency and goal alignment by 30%.
• Expanded team capacity by 40% while maintaining SLA compliance and enhancing client satisfaction rates.
• Led client process audits resulting in operational refinements and a 25% improvement in project TAT adherence.

• Managing the client on-boarding process, Helping them to enable their fulfillment centers by providing them necessary documents
• Acting as Key Account Manager and resolving their day to day operational queries
• As a customer success manager helping the brands to grow on the marketplace by integration of sales channels like Amazon, Flipkart, Ajio, Myntra, Unicommerece and Shopify
• Helping to setup the process flow for the internal tool and giving suggestions to improve and add features if missing Managing warehouse facility to help with the inventory dispatch from client end's Suggesting them the right sales channel and product channels for their growth and help

• Working as an acting team lead and managing a team of 10 people under me.
• My work includes preparing a daily content sanity report from the live website and doing the QC check of all products, ensuring that there are no errors, and that the products are ready to be listed on the website.
• Doing A+ content listing and making a strategy to make the process smoother: experience of the marketplace, product listing, monitoring consumer trends and markets, ROI analysis, and profit and loss.
• Experience in the marketplace, product listing, monitoring consumer trends and markets, ROI analysis, and profit and loss.