Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Work Availability
Work Preference
Software
Languages
Interests
Websites
Timeline
BusinessAnalyst
Harsh Kumar

Harsh Kumar

Data Analyst
Delhi,Delhi

Summary

Aspiring Data Analyst and a current PG Diploma candidate in GLOBAL BUSINESS OPERATIONS at SRCC, University of Delhi, with a solid foundation in Physics and a proven track record in data-centric roles. Proficient in Excel, SQL, Power BI, Tableau, and Python, with the ability to transform raw data into actionable business insights. Former Data Analyst at Droom, where I contributed to performance dashboards and key data pipelines. Brought innovation as a Research & Development Specialist at Distil Education, and enhanced operational efficiency at Amazon Seller Support. Known for analytical thinking, problem-solving, and the ability to lead cross-functional teams. Eager to contribute data-driven strategies in dynamic business environments.

Overview

5
5
years of professional experience
2
2
Certification

Work History

Data Analyst Intern

Droom
Delhi
06.2024 - 08.2024
  • Conducted in-depth competitive analysis for Droom’s entry into the Electric Vehicle (EV) category, evaluating emerging and established players such as Spinny, CarDekho, and CarWale
  • Compiled a detailed report highlighting market positioning, revenue models, and future threats/opportunities, helping the management understand Droom’s strategic standing in the EV space
  • Utilized tools such as SEMrush, Google Analytics, Tracxn, and built dynamic dashboards in Excel to track competitor performance metrics
  • Designed and presented key insights to senior stakeholders using PowerPoint, directly contributing to EV catalog optimization and market realignment strategy
  • Collaborated with cross-functional teams including Marketing, Sales, Product Development, and Sponsorship to validate findings and ensure actionable outputs
  • Successfully completed the internship and was awarded a Certificate of Completion in recognition of quality research and strategic inputs

Selling Partner Support

Amazon
Delhi
04.2021 - 07.2023
  • Assisted third-party sellers on the Amazon platform by delivering customer service and technical support
  • Resolved queries related to orders, tracking shipments, processing, and returns
  • Ensured regular quality assessments and feedback sessions
  • Identified recurring seller pain points and initiated a system-level change by coordinating with supervisors to update the Seller Central payment portal, improving seller self-service capabilities
  • Used internal tools to monitor KPIs such as average resolution rate, case status metrics (e.g., pending Amazon action, merchant action), and WIP dashboards, driving consistent performance
  • Collaborated with cross-functional teams including Accounts, Warehousing, and Logistics to ensure efficient and timely resolution of complex seller issues
  • Handled a high volume of 40–50 tickets daily, maintaining quality standards and ensuring high customer satisfaction
  • Selected as a Training Matter Expert (TME) for new joiners due to consistent top-tier performance and strong process knowledge

Training Matter Expert

Amazon
Delhi
07.2022 - 10.2022

Independent role selected through internal evaluation and interview process

  • Spearheaded onboarding and training initiatives for newly joined associates, guiding them through Amazon’s seller ecosystem and real-time query resolution protocols
  • Designed and led interactive sessions to simulate live seller interactions, equipping over 100+ new employees with the tools and confidence to manage high-volume support cases
  • Utilized Excel and internal Amazon tools to track training progress, assess performance, and ensure consistent process adherence across batches
  • Collaborated closely with fellow TMEs and supervisors to continuously refine the training framework and align it with evolving seller support strategies
  • Successfully reduced the average onboarding ramp-up time by 30%, and indirectly contributed to a 25% increase in early-stage employee retention through hands-on coaching and domain immersion

R&D Specialist

Distil Education PVT LTD
Delhi
02.2017 - 11.2019
  • Developed end-to-end course content through deep curriculum research, ensuring alignment with learning objectives and student needs
  • Led curriculum design for scalable education modules, optimizing learning outcomes and engagement
  • Collaborated cross-functionally to build content delivery strategies, contributing to smoother rollout and adoption
  • Utilized Excel for tracking module progress, managing data-driven updates, and maintaining content quality standards
  • Delivered consistently high-quality, learner-focused educational material, resulting in improved student experience and satisfaction

Education

PGDM - Global Business Operations

Shri Ram College of Commerce
06-2025

Bachelor of Science - Physics

Hansraj College
07-2016

Senior Secondary - Science

Ravindra Public School
05-2013

Skills

  • DATA ANALYSIS and MANAGEMENT
  • MARKET RESEARCH and COMPETITIVE ANALYSIS
  • EXCEL FUNCTIONS and DASHBOARD CREATION
  • DATA MODELING and BI DASHBOARDS
  • TABLEAU SOFTWARE and SQL DEVELOPMENT
  • PYTHON PROGRAMMING
  • TRAINING DEVELOPMENT and CUSTOMER SERVICE

Affiliations

  • Member, Training and Development Cell, Shri Ram College of Commerce
  • Vice-President, Western Dance Society, Hansraj College
  • Awarded Best Dancer of Delhi University
  • Received Prize for Excellence in Physics and Chemistry, Class 12 (CBSE Board)

Accomplishments

  • At the Training and Development Cell, curated captivating social media content, leading to higher audience engagement, and successfully planned and organized the annual societal fest.
  • As Vice-President of the Western Dance Society at Hansraj College, led a team of 15 members, securing 8 wins out of 14 competitions under my leadership.

Certification

  • CS50's Introduction to Databases with SQL (Harvard)
  • 72 hours classroom course for hands on learning experience on Advance Excel, Power BI, Tableau, ChatGPT and PowerPoint.
  • COURSERA - Creating Charts and Dashboards Using Microsoft Excel
  • CISCO NETWORKING ACADEMY- Data Analytics Essentials

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Software

SQL

Python

Microsoft Excel

Power BI

Tableau

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)

Interests

Dancing

Snooker

Cricket

Chess

Timeline

Data Analyst Intern

Droom
06.2024 - 08.2024

Training Matter Expert

Amazon
07.2022 - 10.2022

Selling Partner Support

Amazon
04.2021 - 07.2023

R&D Specialist

Distil Education PVT LTD
02.2017 - 11.2019

PGDM - Global Business Operations

Shri Ram College of Commerce

Bachelor of Science - Physics

Hansraj College

Senior Secondary - Science

Ravindra Public School
Harsh KumarData Analyst