Harsh Kumar
Patiala
Summary
Result-oriented Sales & Operations executive with 6 years of experience in handling business operations, personnel, retail sales and marketing aspects. Great expertise in auditing and management consulting. In-depth knowledge of business planning and forecasting.
Overview
7
7
years of professional experience
2019
2019
years of post-secondary education
1
1
Language
Work History
Operations Executive
IDP Education
02.2022 - 08.2024
- Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.
- Used data-driven decision-making techniques to identify areas of improvement within operations processes.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Customer Relationship Officer
Airtel Store
12.2020 - 02.2022
- Maintained accurate records of customer interactions, enabling better understanding of client issues and facilitating follow-ups when needed.
- Made customers aware of current and new programs and services.
- Improved customer satisfaction by addressing and resolving their concerns in a timely manner.
- Managed customer relations on ongoing basis to maximize customer retention.
Retail Sales Executive
Unicorn Infosolutions
08.2018 - 12.2019
- Strengthened store reputation by providing exceptional service, maintaining a clean environment, and addressing customer concerns quickly.
- Participated in regular trainings to stay updated on product knowledge, trends, and sales techniques.
- Attending walk-in customers in a apple store to guide them on their journey to become a proud apple owner.
- Performed regular competitor analysis to identify opportunities for enhancing our offerings or adjusting pricing strategies as needed.
Experience Consultant
Quess Corp (SAMSUNG ELECTRONICS)
08.2017 - 07.2018
- Generated new business leads through networking events, regular follow-ups, or referrals from satisfied clients.
- Handling after sales queries and raising service requests for device malfunctions.
- Conducted thorough market research and analysis to provide data-driven insights for informed decision making.
- Managing inventory of Samsung smartphones, electronics and accessories.
Education
MBA - Sales & Retail Marketing
Chitkara University
Rajpura, PunjabBachelor of Commerce - Professional
Punjabi University
Skills
- Retail sales
Strategic planning and execution
Process improvements
Leadership training
Cost analysis and savings
Logistics management
Marketing
Business development
Timeline
Operations Executive
IDP Education
02.2022 - 08.2024
Customer Relationship Officer
Airtel Store
12.2020 - 02.2022
Retail Sales Executive
Unicorn Infosolutions
08.2018 - 12.2019
Experience Consultant
Quess Corp (SAMSUNG ELECTRONICS)
08.2017 - 07.2018
Bachelor of Commerce - Professional
Punjabi University
MBA - Sales & Retail Marketing
Chitkara University
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