Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Harsh Kumar

Delhi

Summary

Results-driven Kiosk Manager with expertise in customer service and operational management. Proven ability to train staff and enhance customer experiences while monitoring performance metrics to achieve operational goals.

Overview

2
2
years of professional experience

Work History

Kiosk Manager

Basil
Delhi
07.2024 - 07.2025
  • Investigated any reported incidents or complaints from customers related to their experience at the kiosks.
  • Reviewed daily reports to monitor performance metrics across multiple locations.
  • Managed daily kiosk operations and ensured smooth customer experiences.
  • Trained new staff on product offerings and customer service best practices.
  • Maintained inventory levels and restocked products as needed.
  • Handled customer inquiries and resolved issues promptly and professionally.
  • Monitored kiosk cleanliness and organized workspace for optimal efficiency.
  • Collaborated with team members to achieve operational goals and enhance service quality.
  • Resolved customer inquiries in a timely manner.
  • Maintained accurate records of sales transactions and inventory levels.
  • Monitored customer feedback to identify opportunities for improvement of the kiosk experience.

Team Member

FAT LULU'S
Delhi
01.2023 - 11.2024
  • Maintained a clean and organized work area throughout shift.
  • Worked hard to learn required tasks quickly to maximize performance.
  • Greeted customers upon entering the store with friendly demeanor.
  • Collaborated with team members to maximize productivity and efficiency.
  • Monitored expiration dates on food items for freshness assurance.
  • Received, processed, and stocked merchandise in accordance with store policies.

Education

High School Diploma -

CBSE BOARD
NEW DELHI
04-2020

Skills

  • Sales management
  • Store maintenance
  • Customer experience
  • Customer satisfaction
  • Point of sale systems
  • Performance improvements

Languages

Hindi
First Language
English
Beginner (A1)
A1

Timeline

Kiosk Manager

Basil
07.2024 - 07.2025

Team Member

FAT LULU'S
01.2023 - 11.2024

High School Diploma -

CBSE BOARD

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Harsh Kumar