Harsh Kumar
Sales Director
Noida
Summary
Dynamic sales leader with over 18 years of experience driving growth and managing high-performing teams across large enterprises, SMBs, and scaling startups. Expertise in developing and executing innovative sales and go-to-market strategies for SaaS, software, and IT services, ensuring alignment with organizational goals. Recognized for a people-centric management style that fosters collaboration and motivates teams to achieve exceptional results consistently. A customer-focused professional with a strong operational mindset, leveraging a metric-driven approach to tackle sales challenges and enhance overall performance.
Overview
20
20
years of professional experience
5
5
Certifications
Work History
Sales Consultant
Multiple
09.2025 - Current
- Freelance sales and business consulting for a Noida-based tech/AI start-up.
- Created the GTM and sales playbook for a GaaS (Generative AI-as-a-Service) tool.
- Completed a Generative AI for Leaders course.
- Secondary freelance role of a business consultant for a new family business venture.
Director - Sales
Adit
03.2024 - 07.2025
- Team Leadership – Built, led and coached AEs closing new logos remotely (averaging 50 new sign-ups monthly)
- Sales Playbook – instrumentation of vendor-targeted, winning playbooks (helps with AE ramp-up and improves our win rate). For both sales and customer success management units
- CRM optimization – customized Zoho to increase AE CRM adoption and improve overall employee engagement, through optimized dashboards and improved reporting
- Forecasting and performance management – Responsible for improving our win predictability by implementing AI and other tool integrations – e.g. Avoma, RingCentral, Zoho Analytics
- Cross-functional roles and expansion responsibilities – include regular meetings with demand gen, marketing, sales ops, support, and onboarding departments.
- New hire enablement and ongoing sales training – LMS administration /organizer of all training related meetings for sales
- Customer Success Management / Retention Management - Monitoring customer health metrics to proactively address issues, providing guidance on best practices and optimization strategies. Played the role of an escalation point across all customer lifecycle stages.
- Adit is a US-based SaaS platform focused on the SMB healthcare vertical. We are amongst the fastest-growing tech companies in US. Our unique all-in-one software solution integrates VoIP, Texts, Emails, Patient Forms, Online Scheduling, Analytics, Reviews, Payments, Insurance Verification, and more into a single app.
Head of Sales
MyGenie
10.2023 - 03.2024
- Head of sales for this India-based SaaS start-up
- Grew the business from 0 – 50 logos
- Hired, coached, and managed the sales AEs and demand gen SDRs
- Worked very closely with product development to implement new features, improve UI/UX and the overall product-market fit
- Responsible for career development/planning, performance, and pay discussions with team members
- Goal setting and tracking forecast at all levels
- MyGenie is a technology company that offers India’s first complete restaurant management software tool kit. Over 120 hotels and other F&B outlets rely on the MyGenie platform to manage their billing, operations, payments, and insightful analytics to increase production and be more efficient with their day-to-day operations.
Sr Manager – Inside Sales
Kaseya
07.2020 - 09.2023
- Built the RapidFire Tools NCA sales team – hired, coached, and managed a global new customer acquisition team in India
- Sales coach for 4 SMB security and GRC tools - Network Detective, VulScan, Cyber Hawk and Compliance Manager GRC
- Grew the NCA India business to $500 K + in quarterly ARR with 80% 3-year deals
- Transitioned the entire field sales motion to inside – highest MQL conversion rate across 10+ competing NCA business units at Kaseya
- Cross-functional guidance to engineering, product management, marketing, and support teams
Manager – Inside Sales
Adobe
07.2015 - 07.2019
- Led the Global AEM DoX sales team – built and led the inside sales team and partner ecosystem from the ground up
- Sales coach for a variety of Adobe solutions ranging from desktop/cloud applications (Adobe FrameMaker, RoboHelp, FrameMaker Publishing Server, Captivate, Adobe Presenter, RoboHelp Server, etc.) to complex enterprise CCMSs
- Solid channel sales exposure operating jointly with top Adobe VARs and SIs
- Representing the sales team in Adobe Summits, Industry conferences, and events globally
- Hiring, motivating, and managing a team of diverse individual contributors
- Reporting to BU Director with sales forecast
Sr Account Manager
Adobe
04.2012 - 06.2015
- Leading a team of ADMs to close revenue for Adobe Print & Publishing products
- Gained expertise in advanced sales techniques and methodologies e.g. Value Selling
- Recognized twice amongst the top Adobe Sales reps with over 150% YTD attainment
- Promoted to an Assistant Manager role in 2014
Account Manager
Oracle
07.2010 - 04.2012
- Consistent sales performer for Oracle training and services in a strategic quota-carrying role for NAM accounts
- Collaborative sales play execution with counterparts in Licensing, Customer Success and Support functions
- Improvised Channel sales execution through excellent networking with Oracle partners and resellers
- Winner of two performance awards for top deals
Co-Founder
Geek Creative Agency
02.2009 - 06.2010
- Sales Head and Co-founder for an award-winning digital media services company
- Striking and managing relationships with top brand managers in the Indian B2C/D2C verticals
- Planning and delivering field activities, campaigns, and networking events to boost brand value and add prospects
- Solid exposure to field sales and overall organizational operations
Inside Sales - Consultant
Encora
04.2007 - 01.2009
- Responsible for selling IT Services (Offshore Product Dev, QA, Tech Support, and Consulting) to North American customers
- Specialized selling into the SaaS and e-commerce vertical
- Gained expertise in cold calling, prospecting, and market research to grow the sales funnel
Assistant Systems Engineer
Tata Consultancy Services
03.2006 - 02.2007
- Primary role of a QA engineer – gained a ton of software testing experience which included Automation Testing, GUI Testing, and the use of tools like Quick Test Professional
- Testing applications involving complex Optical Management systems in the telecom domain
- Responsible for the delivery of automated test scripts to the client (Lucent Technologies)
Education
Bachelor of Engineering - Instrumentation & Control
MIT, Manipal
11-2005
XII - CBSE
DAV, JVM
01.2001
X - ICSE
Loyola School
01.1999
Skills
Sales, New Customer Acquisition, Sales
Operations, Coaching, Team and
Process Development, Customer Success, Onboarding, CRM and sales tools optimization, AI Implementation,
Forecasting, Sales Pipeline/Funnel Management
Websites
Accomplishments
1. Re-built the sales team, playbooks, and sales ops for Adit’s outbound business. Improved the conversion rate from 11% to 21%.
2. Built the entire sales process for an early-stage India-based POS start-up. Handheld them from a PoC to first 50 live clients
3. Built the India NCA sales unit for RapidFire Tools. Grew this business to $2 mil + in ARR
4. Managed the new Adobe CCMS sales team. Grew this business from $0 to $5 mil. + in ARR
Certification
1. Foundations of Leadership (by Harvard Business Publishing) – Feb 2016
Professional Highlights
- Built and led the new Adobe CCMS sales team. Grew this business from $0 to $10 mil. + in ARR
- Built the India NCA sales unit for RapidFire Tools. Grew this business to $2 mil + in ARR
- Built the entire sales process for an early-stage India-based POS start-up. Handheld them from a PoC to first 50 live clients
- Re-built the sales team, playbooks, and sales ops for Adit's outbound business. Improved the conversion rate from 11% to 21%
Honours Awards
- Kaseya NCA Manager of the Quarter, 2022-12-31
- Adobe Annual Sales League Recognition, 2018-03-31
- Adobe ISAM of the Quarter, 2014-09-30
- PPBU Manager of the Quarter, 2018-09-30
- Oracle Rep of the Quarter, 2011-06-30
Timeline
Sales Consultant
Multiple
09.2025 - Current
Director - Sales
Adit
03.2024 - 07.2025
Head of Sales
MyGenie
10.2023 - 03.2024
Sr Manager – Inside Sales
Kaseya
07.2020 - 09.2023
Manager – Inside Sales
Adobe
07.2015 - 07.2019
Sr Account Manager
Adobe
04.2012 - 06.2015
Account Manager
Oracle
07.2010 - 04.2012
Co-Founder
Geek Creative Agency
02.2009 - 06.2010
Inside Sales - Consultant
Encora
04.2007 - 01.2009
Assistant Systems Engineer
Tata Consultancy Services
03.2006 - 02.2007
XII - CBSE
DAV, JVM
X - ICSE
Loyola School
Bachelor of Engineering - Instrumentation & Control
MIT, Manipal