Harsh Kumar

• Independently manage the complete day-to-day operations of the hotel bar during assigned shifts.

• Deliver professional food and beverage service while ensuring Radisson Hotel Group brand standards are consistently maintained.

• Prepare and serve alcoholic and non-alcoholic beverages according to hotel recipes and presentation standards.

• Handle guest orders, billing, cash handling, and POS transactions with accuracy.

• Welcome guests, provide menu recommendations, and deliver personalized service to enhance the guest experience.

• Perform daily opening and closing procedures, ensuring the bar is fully operational and service-ready.

• Maintain complete liquor inventory, conduct daily stock counts, reconcile consumption, and report variances.

• Receive, inspect, store, and organize beverage stock while following FIFO and hotel inventory procedures.

• Monitor stock levels and coordinate replenishment to avoid shortages during service. • Maintain bar hygiene, cleanliness, glassware, equipment, and compliance with HACCP and safety standards.

• Coordinated with kitchen and stewarding teams to facilitate seamless food and beverage service.

• Resolved guest complaints and special requests promptly to maintain high levels of guest satisfaction.

• Promoted premium beverages and menu items through upselling techniques, enhancing guest experience and driving sales.

• Support restaurant operations whenever required, assisting with table service, order taking, food running, and overall guest service during busy periods.

• Work independently while maintaining efficiency, accuracy, and exceptional service standards in a fast-paced luxury hotel environment.

• Promoted from Waiter to Barista based on performance, adaptability, and commitment to guest satisfaction.
• Delivered exceptional food and beverage service in a fast-paced, multicultural restaurant environment.

• Prepared and served specialty coffees, teas, mocktails, and other beverages with consistent quality and presentation.
• Assisted guests with menu recommendations, food pairings, and personalized service to enhance their dining experience.
• Managed POS billing, cash handling, and accurate order processing.
• Coordinated efficiently with kitchen and service teams to ensure smooth and timely operations.
• Increased sales through effective upselling of menu items and beverages.
• Handled guest concerns professionally, ensuring a positive and memorable experience.
• Maintained beverage stock, monitored inventory levels, and supported daily operational readiness.
• Managed opening and closing duties while ensuring the restaurant remained organized and service-ready.

• Built strong relationships with repeat guests, earning positive feedback for friendly and attentive service.

• Thrived under pressure by multitasking efficiently while maintaining high service standards.

• Completed industrial training across Front Office, Food & Beverage Service, Housekeeping, and Kitchen Operations.
• Assisted associates in delivering exceptional guest service while adhering to Hyatt’s luxury hospitality standards.
• Gained hands-on experience in restaurant operations, banquet service, and buffet setups.
• Learned standard operating procedures (SOPs) and service etiquette in a five-star hotel environment.
• Supported daily operational activities while maintaining professionalism and attention to detail.
• Coordinated with different departments to ensure smooth guest experiences and efficient operations.
• Developed strong communication, teamwork, and time management skills in a fast-paced hospitality environment.
• Adapted quickly to operational requirements and demonstrated a positive attitude with a strong willingness to learn.