Harsh Kumar Shubham
Bihar
Summary
Highly motivated and skilled technical support professional with over 5 years of experience in customer service, technical advising, and Office 365 technologies. Seeking a challenging role to utilize my expertise in Microsoft 365, Azure, and technical troubleshooting to contribute to organizational growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sr. Support Engineer
ALLYIS Tech Mahindra
2022.12 - Current
- Rave & DFM Ticketing tool, Microsoft Office 365, Microsoft SharePoint Online, Microsoft Teams, Microsoft OneDrive, Azure Active Directory, PowerShell, Security Admin Center, Compliance Admin Center, Azure Admin Center, Entra portal
- Provided technical support on MS Exchange, MS SharePoint Online, MS Teams, MS O365, and MS OneDrive
- Provided MS 365 admin support
- Support custom solutions for Microsoft Teams to improve communication and workflow efficiency
- Support clients with SharePoint sites, permissions, storage and sharing data. Integration with Teams and OneDrive
- Support with Office apps and integrations.
- Support with fetching reports from Office 365 Admin centers.
- Customized SharePoint permissions
- Assisted in domain migration and tenant-to-tenant migration
- Integrated Microsoft Teams
- Demonstrated proficiency in the Microsoft 365 Suite
- Supported the migration and deployment of data and domains
- Conducted lab research on PowerShell commands to develop workarounds for clients.
Senior Advisor I, Technical Support for Office 365 Exchange
Concentrix
2021.04 - 2022.12
- Provided support to Global Administrators for Office 365
- Worked on Office 365 technologies including Azure AD Connect, Azure Portal, Migration, Security enhancements, Mail flow issues, and more
- Troubleshot issues using PowerShell scripts and managed Exchange, Azure, Security and Compliance.
Technical Advisor for Adobe Enterprise Applications
Teleperformance
2019.08 - 2021.03
- Provided technical support and advisory for Adobe Enterprise applications
- Assisted customers with troubleshooting and resolving technical issues.
Customer Service Executive
Jindal Intellicom
- Managed customer inquiries and provided effective solutions.
Education
MBA - Marketing And Human Resources
Kailash Institute of Pharmacy And Management, Gorakhpur
Gorakhpur, UP2019-06
Bachelor of Engineering Technology -
Dr. D Y Patil School of Engineering And Technology, Pune
Pune, MH2017-06
High School (HSC) -
Shree Ayyappa Public School, Jharkhand
Bokaro Steel City, JH2013-04
Secondary School Certificate (SSC) -
St. Joseph's Public School, Bihar
Dalsingh Sarai2011-03
Skills
- MS Exchange
- MS SharePoint
- MS OneDrive
- MS Teams
- MS Office
- Azure AD Connect
- Microsoft Defender
- System Administration
- Customer Support
- Content Searches and Retention Policies
- PowerShell Scripting
- Technical Troubleshooting
- Excellent Communication Skills
- Multitasking
Certification
- Microsoft 365 Messaging
- Microsoft 365 Identity and Services
- Microsoft 365 Security and Administration
- Microsoft 365 Fundamentals
- HIT OFFICE Resource Planning and Management
Accomplishments
- Certified in Microsoft 365 technologies.
- Certified with HIT OFFICE for resource planning and management.
Areasofinterest
- Travelling
- Drawing
- Photography
- Event Management
- Project Management
Personal Information
- Father's Name: Amresh Kumar Choudhary
- Date of Birth: 04/15/95
- Nationality: Indian
- Marital Status: Single
Currentlocation
Bihar
Languages
- English
- Hindi
Extracurricular Activities
Participated in various inter-college technical competitions. Coordinator for "TECHNOVA" events in 2014, 2015, and 2016. Attended seminars and training programs on "Glimpse of Foundation Engineering."
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Affiliations
- Participating in technical competitions to refreshen the knowledge and enhance the skills
- Take the opportunity to grab higher responsibilities when offered or sometimes volunteer.
- Learn more about technologies relevant to current profile. Currently learning Azure cloud.
Timeline
Sr. Support Engineer
ALLYIS Tech Mahindra
2022.12 - Current
Senior Advisor I, Technical Support for Office 365 Exchange
Concentrix
2021.04 - 2022.12
Technical Advisor for Adobe Enterprise Applications
Teleperformance
2019.08 - 2021.03
Customer Service Executive
Jindal Intellicom
MBA - Marketing And Human Resources
Kailash Institute of Pharmacy And Management, Gorakhpur
Bachelor of Engineering Technology -
Dr. D Y Patil School of Engineering And Technology, Pune
High School (HSC) -
Shree Ayyappa Public School, Jharkhand
Secondary School Certificate (SSC) -
St. Joseph's Public School, Bihar
- Microsoft 365 Messaging
- Microsoft 365 Identity and Services
- Microsoft 365 Security and Administration
- Microsoft 365 Fundamentals
- HIT OFFICE Resource Planning and Management
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