Harsh Maan
New Delhi
Summary
Highly efficient Support Specialist with 2+ years of customer-facing experience well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Overview
3
3
years of professional experience
Work History
Support Specialist
Revolut Technologies Pvt. Ltd.
02.2024 - 05.2024
- Assisted Revolut users with payments queries (sent and received) in their Revolut account, along with the verification on the Revolut platform.
- Assisted users in navigation over the Revolut app and understanding of fund transfer timeline and fees charged for making a transfer.
- Managed approximately 40-50 users per day. Resolved users query patiently and efficiently with strong communication skills and product knowledge.
International Support Associate for EBay
TTEC
11.2022 - 12.2023
- Provided exceptional international chat support to eBay sellers, addressing their payment-related concerns such as payout timelines, delayed payments, and issues with payment methods.
- Assisted sellers in understanding and navigating the calculation of eBay fees, ensuring transparency and accurate payment processing.
- Resolved disputes and issues between sellers and buyers, including cases of unpaid items, to facilitate smooth transactions and maintain seller satisfaction.
- Collaborated closely with cross-functional teams to escalate and resolve complex payment-related issues, ensuring timely resolution and minimizing seller disruptions.
- Demonstrated strong product knowledge and communication skills to effectively guide sellers through the payment process and provide comprehensive assistance while on concurrency 3.
Customer Service Associate
Concentrix Daksh
07.2021 - 05.2022
- Provided friendly, attentive service by promptly responding to customer inquiries and processing order requests.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Resolved assigned customer queries within target time frames. Solved wide range of incoming complaints to achieve customer satisfaction
- Offered advice and assistance to customers, paying attention to special needs or wants, handled 60-70 users in peak season.
Education
Bachelor of Arts - Economics
School of Open Learning
New Delhi09.2023
High School Diploma -
Central Board of Secondary Education
New Delhi05.2019
Skills
- Proficient in computer applications and software, including MS Office
- Strong analytical and problem-solving abilities
- Excellent communication and interpersonal skills
- Detail-oriented with a high level of accuracy
- Management Support
- Production Support
Languages
Hindi
Advanced
C1
English
Advanced (C1)
Timeline
Support Specialist
Revolut Technologies Pvt. Ltd.
02.2024 - 05.2024
International Support Associate for EBay
TTEC
11.2022 - 12.2023
Customer Service Associate
Concentrix Daksh
07.2021 - 05.2022
Bachelor of Arts - Economics
School of Open Learning
High School Diploma -
Central Board of Secondary Education
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