Harsh Mehta

Projects Covered: HPE.| Cisco | Polycom |HPI and cross-functional projects for different OEMs for IT services.

• Account Management & Strategy Execution: Developed and executed global account strategies, co-developing plans with account leadership, and ensuring seamless integration with service lines. Focused on driving customer retention and growth by addressing client needs, and positioning KPMG as a trusted advisor.
• Project Management: Led multiple global initiatives, acting as the project manager for client-specific projects, and ensuring delivery within timelines. Conducted account maturity assessments and implemented follow-up actions to ensure continuous growth and client satisfaction.
  • Client Relationship Management: Managed complex client relationships with senior executives (CEOs, CTOs, CIOs, CISOs, etc.), using CRM systems and other tools to track engagement and monitor the pipeline. Focused on upselling and cross-selling by identifying key business challenges and offering consultative solutions.
• Sales Process & Performance: Oversaw the development of client databases, and managed end-to-end sales cycles from outreach to closure. Led efforts to increase revenue by implementing consultative sales strategies and driving high-value opportunities.
• Team Leadership and Development: Coached and mentored team members, helping them enhance their skills, and ensuring the maintenance of a consistent pipeline. Provided guidance on best practices for sales tracking, account management, and client engagement.
• Data & Reporting: Leveraged data analysis tools (Excel, CRM systems) to optimize sales strategies, and provide actionable insights. Used metrics to track progress and make informed decisions, driving performance improvements across the team.

• Drove 100% of the monthly sales quota by closing high-volume SMB deals ($5k-$100k ACV).
• Developing strong product knowledge and tailored recommendations to SMB clients' budgets.
• Collaborated with the account executive to upsell and shorten the sales cycle.
• Ensured the timely and successful delivery of solutions according to customer needs and objectives.
• Used a consultative sales approach to identify business opportunities within the existing account base.

TOOL & TECH

• Salesforce
• Linkedin Sales Navigator

• Supported frontline sales agents with real-time guidance on HP products, pricing, and positioning.
• Acted as a go-to resource for escalated sales queries, and customer objections.
• Conducted sales refreshers, side-by-side coaching, and floor huddles to improve sales productivity.
• Collaborated with QA and team leaders to ensure consistent sales performance and adherence to the process.

Achievements

• Boosted team sales conversion by 15% through focused objection-handling workshops.
  Reduced order processing errors by 30% by clarifying product compatibility and pricing tiers.
• Recognized as “SME of the Quarter” for outstanding support during the Q3 HP campaign.
• Played a key role in onboarding and mentoring over 20 new hires across two batches.

• Managed a portfolio of 100+ SMB accounts across various industries, focusing on HP’s hardware, print, and solution offerings.
  • Built strong client relationships via phone, email, and virtual meetings, ensuring high-touch engagement.
  • Identified upsell and cross-sell opportunities based on business needs, resulting in increased wallet share.
  Prepared customized quotations, managed the sales pipeline, and closed deals using HP’s internal tools and CRM platforms.
  • Collaborated with inside sales teams, product experts, and supply chain to meet customer expectations and order timelines.
  • Monitored account activity, forecasted quarterly revenue, and met KPIs, including quota attainment and customer satisfaction scores.
  Key Achievements: • Consistently achieved 105%–120% of quarterly sales targets.
  Increased customer retention by 22% year over year through relationship building and proactive engagement.
  • Recognized as 'Top Virtual AM' in Q1 2020 for exceeding revenue growth targets in the commercial desktop category.

• Achieved OLX sales revenue.
• Sold premium packages to the existing customer base.
• Held direct responsibility for achieving revenue through calls.
• Conducted cross-selling to add revenue from premium customers.
• Managed the retention account portfolio to achieve 80% efficiency.
• Worked across pan-India to increase account coverage of premium customers.