Harsh Netke
Pune
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
4
4
years of professional experience
Work History
Service Engineer Trainee
Unicorn Infosolutions Pvt Ltd
07.2024 - Current
- Collaborated with cross-functional teams to resolve complex technical problems efficiently.
- Enhanced workflow efficiency by optimizing scheduling processes based on technician availability and client needs.
- Enhanced customer satisfaction by providing timely and effective technical support.
- Maintained strong relationships with suppliers to ensure access to high-quality replacement parts at competitive prices.
- Reduced downtime, identifying root causes of issues and implementing prompt solutions.
- Resolved customer complaints in prompt, polite and professional approach.
- Participated in training sessions to enhance technical skills and knowledge.
- Updated maintenance logs and reports accurately, facilitating effective tracking and planning.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Technical Assistant
Transglobal Geomatics Pvt Ltd.
02.2022 - 05.2024
- Gathered, organized and distributed technical documentation.
- Prepared technical presentations and other materials for advisory meetings.
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and headphones
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Configured hardware, devices, and software to set up work stations for employees.
- Generated reports to track performance and analyze trends.
- Created user accounts and assigned permissions.
Education
Master of Computer Applications. -
Suryadatta Institute of Management & Mass Communication.
Pune 08.2025 - 11.2025
10th -
Kendriya Vidayalaya RHE
PuneDiploma - Information Technology
MIT Polytechnic
PuneBachelor of Science - Computer Science
Modern College of Arts, Commerce And Science
PuneSkills
- Data analysis
- Technical communication
- Team collaboration
- Technical support
- MacOS support
- Mobile device management
- Python programming
- Linux
Hobbies
- Football.
- Chess.
- Video Games.
Personal Information
Languages
English
Proficient
C2
Hindi
Proficient
C2
Marathi
Proficient
C2
Timeline
Master of Computer Applications. -
Suryadatta Institute of Management & Mass Communication.
08.2025 - 11.2025
Service Engineer Trainee
Unicorn Infosolutions Pvt Ltd
07.2024 - Current
Technical Assistant
Transglobal Geomatics Pvt Ltd.
02.2022 - 05.2024
10th -
Kendriya Vidayalaya RHE
Diploma - Information Technology
MIT Polytechnic
Bachelor of Science - Computer Science
Modern College of Arts, Commerce And Science