Summary
Overview
Work History
Education
Skills
Languages
Awards
Timeline
Generic
Harsh Pancholi

Harsh Pancholi

Vadodara

Summary

Aspiring HR professional with a focus on talent acquisition and recruitment cycle management. Skilled in sourcing through LinkedIn, Naukri, campus hiring, and referrals, with strong communication and coordination abilities. Eager to learn, adapt, and contribute to building high-performing teams while growing as an HR professional.Supports pre-employment, staffing, and on-boarding processes and troubleshoots issues to meet company needs. Exhibits high level of discretion to handle sensitive and confidential information. Also as a Gaming Specialist my primary responsibility is providing world-class, multi-channel customer support (often via chat, email, or phone) to gamers. This role is crucial for ensuring a positive, seamless, and enjoyable experience for players by resolving technical, account, and gameplay-related issues efficiently.

Overview

3
3
years of professional experience

Work History

Gaming Service Representative

Telus.International
Ahmedabad
11.2025 - 02.2026
  • Handle player support tickets mainly via email (sometimes chat)
  • Assist players with account issues (login, recovery, bans)
  • Write clear, polite, empathetic responses to players
  • Use ticketing tools to track and update cases
  • Escalate complex issues to higher support teams
  • Identify recurring issues and report trends
  • Work in rotational shifts (24/7 support environment)
  • Collaborate with team leads and teammates
  • Update or use internal knowledge base articles
  • Ensure confidentiality & data security

Business Executive Intern

Superify
New Delhi
05.2023 - 07.2023
  • Company Overview: A start-up connecting hyper local audience with the local Shop vendors in the city to grow and expand small scale business.
  • Sold subscription to 1000+ vendors.
  • Implemented strategies to enhance brand recognition in target markets.
  • Coordinated meetings between senior management and key clients or partners.
  • A start-up connecting hyper local audience with the local Shop vendors in the city to grow and expand small scale business.

Education

MBA - Human Resources Management

University Canada West
Vancouver, BC, Canada.
02-2026

BBA - Business Administration

Navrachana University
Vadodara, Gujarat, India
03-2024

Skills

  • Human Resources Management
  • Employee motivation and performance
  • Teamwork and collaboration
  • Effective communicator and public speaker communication
  • Recruiting
  • Training and development
  • Microsoft 365
  • Customer service expertise
  • Language proficiency
  • Payment processing
  • Cash handling experience
  • Customer relationship management

Languages

English, professional working proficiency

Gujarati, professional working proficiency

Hindi, professional working proficiency

Awards

  • Student Placement Coordinator, 01/01/24 - 07/31/24, Training and Placement Cell at Navrachana University has certified me for being a Student Placement Coordinator and assisted in the entire process
  • Outstanding intern, 05/01/23 - 07/31/23, Navrachana University has awarded Outstanding Intern for marvelous performance in his internship provided by the university
  • Best Performer in Sales and Marketing 2023, 05/01/23 - 07/31/23, Superify has certified the Best Performer for the Internship Program for strong organizational skills and professional performance given
  • BBA program admission, 03/01/22 - 06/30/22, Navrachana University has certified appreciation for the volunteering, assisting, and managing of the BBA program admission even

Timeline

Gaming Service Representative

Telus.International
11.2025 - 02.2026

Business Executive Intern

Superify
05.2023 - 07.2023

MBA - Human Resources Management

University Canada West

BBA - Business Administration

Navrachana University
Harsh Pancholi