HARSH PANDAV
Truganina
Summary
Business Analyst focused on delivering results through quantitative analysis and process modeling. Strong track record in identifying business needs and collaborating with stakeholders to create actionable insights. Expertise in performance metrics analysis and leading continuous improvement initiatives.
Overview
5
5
years of professional experience
Work History
DC Administrator
Target Australia
Truganina
10.2024 - 10.2025
- Focused on delivering accurate, compliant, and timely payroll outcomes through data-driven processes and strong administrative practices.
- A track record of maintaining pay records, reconciling general ledger accounts, and supporting payroll processing in a variety of ways, including compliance, reporting, and computations.
- Managed high-volume payroll transactions, supporting weekly pay runs for the Target Australia Regional Distribution Centre.
- Delivered transparent daily KPI status reports, improving stakeholder engagement and informed decision-making.
- Accurately calculated payroll payments, including taxes and deductions, ensuring adherence to payroll-related regulations.
- Approved team timesheets, assisted with leave reconciliations, and resolved payroll queries, providing exceptional service and accuracy.
- Prepared, reviewed, and reconciled payroll-related general ledger entries, month-end reports, and audit reports.
- Ensuring all work cover requirements are submitted timely, including annual wage declarations and estimations.
Business Analyst
Konze Enterprise Pty Ltd
Melbourne
04.2022 - 05.2024
- Proficient leader with a solid background in cross-functional cooperation, innovative solution alignment, and strategic process improvement.
- Led optimization projects that increased customer satisfaction and operational efficiency.
- Mapped and documented end-to-end business processes and workflows for national police check platform Koncheck to identify UI/UX optimization opportunities.
- Captured and clarified business requirements, resulting in improved specifications that aligned with product goals and increasing efficiency by 20%.
- Designed and implemented customer-focused solutions that improved overall business effectiveness, contributing to a 25% increase in customer satisfaction.
- Partnered closely with cross-functional teams, including development and quality assurance for Kondesk CRM, to translate complex business rules into actionable deliverables, ensuring timely and quality project completion.
- Conducted user acceptance testing (UAT) for the Konsign E-signature platform, ensuring seamless integration and minimizing post-launch issues by 15%.
- Developed and managed comprehensive internal and external documentation for the Koncheck national police check platform, increasing accessibility.
- Created detailed release notes and coordinated internal training sessions, improving team readiness and communication for new product releases.
- Facilitated defect triaging and resolution in collaboration with development teams for health insurance comparison tool Konpare, expediting the deployment of new features and resolving production issues swiftly.
Shift Runner
Domino's Pizza Enterprises Limited
St Kilda
11.2020 - 04.2022
- Dynamic leader with extensive experience in managing high-performing teams, optimizing operations, and delivering exceptional customer service in fast-paced environments.
- Through effective collaboration and performance management, I drove improvements in service quality and team productivity, resulting in enhanced customer satisfaction and operational efficiency.
- Led efficient daily operations, ensuring seamless order fulfillment and workflow management during peak hours, resulting in a 15% reduction in wait times and increased throughput.
- Implemented performance tracking systems that identified key areas for improvement, driving a boost in team productivity and service quality.
- Elevated customer satisfaction by resolving inquiries and complaints swiftly, contributing to a 30% increase in repeat business and positive feedback scores.
- Played a pivotal role in training and mentoring new team members, fostering a cohesive and high-performing crew.
- Managed the coordination of food preparation and delivery, ensuring improvement in order accuracy and overall efficiency during high-traffic periods.
Education
Bachelor's degree - Information And Communications Technology
University of The Sunshine Coast
Melbourne09-2021
IT Professional Year Program -
Performance Education
Melbourne02.2024
Skills
- Process optimization strategies
- Collaborative teamwork
- Client relationship management
- Acceptance testing procedures
- Data analytics expertise
- Stakeholder involvement
- Process modeling techniques
- Key performance indicator tracking
- Analytical skills development
- System analysis proficiency
- Quality assurance practices
- Requirements gathering
Timeline
DC Administrator
Target Australia
10.2024 - 10.2025
Business Analyst
Konze Enterprise Pty Ltd
04.2022 - 05.2024
Shift Runner
Domino's Pizza Enterprises Limited
11.2020 - 04.2022
Bachelor's degree - Information And Communications Technology
University of The Sunshine Coast
IT Professional Year Program -
Performance Education