HARSH RAI
Store Manager
Gorakhpur,UP
Summary
Customer-focused Store Manager with 1.5 years of experience in driving sales, improving customer satisfaction, and leading teams to exceed goals. Skilled in inventory management, merchandising, and financial operations, with a strong ability to enhance store performance and customer experiences. Seeking to apply leadership and operational skills in a dynamic retail management role.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Store Manager
Aditya Birla Fashion and Retail Limited
09.2024 - Current
- Implemented effective practices to increase customer satisfaction ratings
- Demonstrated strong leadership skills in managing daily store activities, supervising 7 employees, and achieving desired sales targets
- Provided training and supervision for the team, resulting in the successful attainment of store sales objectives
- Responsible for maintaining accurate sales records, reconciling cash, and making daily bank deposits in addition to performing store opening and closing tasks
- Led teams in planning, implementing, and executing merchandising and operating initiatives
Assistant Store Manager
Aditya Birla Fashion and Retail Limited
Lucknow, Uttar Pradesh
07.2023 - 08.2024
- Maintained visual merchandising standards to create an engaging shopping experience for customers.
- Completed routine store inventories.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Education
Bachelor of Science - Hotel & Hospitality Administration
Institute Of Hotel Management PUSA
New Delhi, INDIA 10.2020 - 04.2023
Skills
Leadership & Team Development
Customer Relationship Management
Sales Forecasting & Performance Analysis
Inventory & Stock Management
Merchandising & Visual Display
Cash Handling & Financial Reconciliation
MS Office (Excel, Word, PowerPoint)
Competitor Analysis & Market Trends
Effective Communication & Interpersonal Skills
Conflict Resolution & Problem-Solving
Time Management & Multitasking
Accomplishments
- Exceeded monthly store sales goals 4 months in a row.
- Managed a store that exceeded company expectations in every category during the 3rd quarter.
- Increased sales by 15% L2L.
Hobbies
Styling
Interior Decor
Event Planning
Bing Watching
Timeline
Store Manager
Aditya Birla Fashion and Retail Limited
09.2024 - Current
Assistant Store Manager
Aditya Birla Fashion and Retail Limited
07.2023 - 08.2024
Bachelor of Science - Hotel & Hospitality Administration
Institute Of Hotel Management PUSA
10.2020 - 04.2023