Harsh Ranjan

Address client enquiries promptly and professionally, ensuring accurate information and timely resolution of issues

• Maintain strong customer relationships by providing ongoing support, understanding client needs, and ensuring high satisfaction levels

• Coordinate with QA teams to ensure software quality through testing, feedback collection, and issue tracking prior to deployment

• Prepare and deliver detailed reports and performance summaries to stakeholders, highlighting key insights and action points

• Develop and present business updates, project progress, and solution proposals during internal and client-facing meetings

• Support project roll-ons by assisting in resource alignment, onboarding coordination, and transition planning for smooth execution.

Executed targeted social media marketing and employer branding campaigns across platforms, enhancing talent attraction and brand visibility

• Designed and maintained the company website using WiX, improving user experience, content clarity, and lead generation from both clients and candidates

• Managed full-cycle recruitment processes, including job postings, candidate outreach, resume screening, and interview coordination via LinkedIn and other platforms

• Collected and analyzed client feedback to refine hiring strategies and continuously improve candidate experience and recruitment outcomes

Observed real-time turbine and power grid operations, gaining foundational knowledge in power generation and distribution

• Assisted in maintenance of transformers and substations, and learned SCADA system workflows

• Documented preventive maintenance practices and monitored critical plant parameters during live operations