Harsh Rathor
Delhi
Summary
Results-driven assistant billing manager with expertise in overseeing billing processes and optimizing revenue streams. Skilled in managing billing systems, resolving discrepancies, and ensuring compliance with billing regulations. Strong leadership, analytical, and communication skills, with a focus on driving efficiency and accuracy in billing operations.
Overview
8
8
years of professional experience
1
1
Certificate
Work History
Assistant Manager
Johnson Controls
Gurugram
03.2025 - Current
- Demonstrated expertise in Order to Cash (OTC) Billing processes and invoice types.
- Led team meetings to discuss objectives and align on priorities.
- Validated Purchase Order requests to ensure accurate billing of orders.
- Managed end-to-end OTC processes, including billing, credit/rebill, and dispute resolution.
- Created accurate invoices and ensured timely delivery to clients.
- Interpreted commercial terms from agreements such as SOW, MSA, and EL.
- Developed and maintained process documentation for Billing, ensuring SOX compliance.
- Identified revenue-impacting issues, managing root cause analysis and resolutions.
- Conducted month-end closing activities within established timelines.
- Coordinated with departments to resolve billing discrepancies and inquiries.
- Developed reports to track billing trends and identify potential issues.
Management Trainee
Genpact
Gurugram
05.2021 - 03.2025
- Executed reconciliation and analysis of accounting data for suppliers regarding customer eligibility and pricing.
- Ensured accuracy of data entry including pricing and effective dates.
- Proactively identified discrepancies in customer price files and resolved issues efficiently.
- Conducted research on supplier issues to validate claims and provide support.
- Performed audits on customer accounts while maintaining internal and external reports.
- Coordinated contract expiration processes, managed renewals, and communicated proactively with stakeholders.
- Recommended solutions for process improvements and automation opportunities.
- Supported resolution of billing disputes and chargeback issues with customers and stakeholders.
Senior Associate
WNS Global Services
Gurugram
05.2019 - 05.2021
- Maintained and updated client information to ensure rapid, accurate financial transactions across multiple markets.
- Collaborated with onshore teams and internal stakeholders to confirm the timely completion of documentation.
- Achieved high accuracy and quick turnaround in data maintenance and updates.
- Reviewed and validated various documents, including SOW and EL, for compliance.
- Updated and maintained client records as part of the invoicing team to guarantee correct invoicing details.
Senior Analyst
Mercer
Gurugram
09.2017 - 05.2019
- Conducted monthly internal audits to ensure compliance and operational efficiency.
- Prepared monthly Root Cause Analysis reports and educated the team on internal errors.
- Coordinated with clients and management for effective resolution of process escalations.
- Updated Standard Operating Procedures and workflows to reflect best practices.
- Provided regular updates to the supervisor and onshore counterparts regarding progress.
- Validation of all the documentation for new customer setup.
Education
Master of Commerce (M.COM) -
IGNOU
07.2016
Bachelor of Commerce (Honours) -
Delhi University
07.2014
Intermediate (12th) -
CBSE
01.2011
Skills
- Customer portal management (Ariba, Coupa, Service Channel)
- Spreadsheet proficiency (Excel, V-Lookup, Concatenation, PIVOT)
- Salesforce
- Order to cash (O2C) cycle management
- Contract management
- Master data management
- JD Edwards
- Mentoring
- Email communication (Outlook)
- Root cause analysis
- Customer relationship management
- Data entry accuracy
- Process improvement strategies
- Billing & invoicing
- IBM AS400 and Oracle
Citrix solutions
CARMS
Accomplishments
• Customer Support Award for meeting deadlines and error-free work over a period of two years.
* Lean Certified
* Lean Certified
Certification
Lean Six Sigma
Timeline
Assistant Manager
Johnson Controls
03.2025 - Current
Management Trainee
Genpact
05.2021 - 03.2025
Senior Associate
WNS Global Services
05.2019 - 05.2021
Senior Analyst
Mercer
09.2017 - 05.2019
Master of Commerce (M.COM) -
IGNOU
Bachelor of Commerce (Honours) -
Delhi University
Intermediate (12th) -
CBSE