Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Harsh Ruparelia

Mumbai

Summary

Operations leader with demonstrated expertise in optimizing workflows and coordinating logistics at Zomato. Realized substantial cost savings and broadened market presence while improving delivery efficiency. Proficient in advanced Excel and resource allocation, leveraging strategic analysis and effective team leadership to achieve measurable outcomes.

Overview

8
8
years of professional experience

Work History

Area Lead

Zomato
11.2022 - 03.2025
  • Generated weekly savings of ₹4.2 lakh by cutting rider incentive costs by ₹2 each.
  • Transitioned riders to gig model payouts, saving ₹500–600 per rider effectively.
  • Revised incentive tiers led to a weekly savings increase of ₹37,000 based on analysis.
    Boosted active fleet from 1,740 to 2,100 within one month for increased capacity during peak seasons.
  • Successfully expanded market reach to Panvel and Alibag with an addition of ~700 daily orders.
  • Reduced reliance on third-party logistics from 12% to zero over four months for full in-house delivery.
  • Enhanced delivery experience by deploying “Walkers” in malls, reducing average wait time by ~five minutes.

Growth Manager

Gigforce Private Limited
Mumbai
10.2021 - 08.2022
  • Successfully launched 20 dark stores in Pune, providing supply for ~40 riders per store within two months.
  • Managed JioMart Rider Operations with a consistent workforce of ~400 riders for daily fulfillment in Pune.
  • Delivered staffing support for Blinkit warehouse, ensuring ~200 pickers and packers were available.
  • Completed Delhivery migration project, initiating operations in just 15 days with a team of 60 riders.

Operations Manager

Dr. Sheth's - Fusion Cosmeceutics
Mumbai
02.2021 - 10.2021
  • Lowered product returns by 1.1% in six months via strategic process enhancements based on data analysis.
  • Partnered with warehouse operations to achieve a 3% decline in customer complaints within three months.
  • Optimized logistics costs through negotiation, achieving savings of ₹3 per kg on delivery expenses.
  • Increased forecast precision to guarantee adequate stock during peak sales activity.

Driver Operations Associate

Lalamove India Pvt Ltd
Mumbai
01.2019 - 11.2020
  • Scaled Mumbai's 2W fleet from zero to 2000 riders in four months, facilitating nearly 9000 daily orders.
  • Increased key account base from one client with ten riders to twenty-seven clients and more than 600 riders, overseeing six to seven thousand daily orders.
  • Executed multi-city launches in Pune, Gurgaon, and Bangalore, achieving over 15,000 daily orders.
  • Reformed rider compensation model to an incentive-based system, resulting in savings of ₹100 per rider daily.

Jr Operations Manager

Box8 (Poncho Hospitality Pvt Ltd)
Bengaluru
06.2018 - 12.2018
  • Oversaw daily operations of outlet to ensure efficiency and productivity.
  • Managed delivery fleet to guarantee timely and seamless deliveries.
  • Implemented strategies to decrease customer complaints and enhance user experience.

Operations Associate

Uber
Mumbai
10.2016 - 02.2018
  • Procured and managed building supply for Uber Mumbai.
  • Assisted operations team with ad-hoc projects and partner events.
  • Provided support to existing supply by troubleshooting issues and liaising with stakeholders.

Education

Bachelor of Engineering. - Computer Engineering

Mumbai University
Mumbai
05.2016

Skills

  • Workflow optimization
  • Inventory management
  • Supply chain analysis
  • Demand forecasting
  • Logistics coordination
  • Project management
  • Root cause analysis
  • Resource allocation
  • Microsoft Office Suite
  • Advanced Excel

Affiliations

  • Six Sigma Foundations, LinkedIn Learning, 08/01/21
  • Six Sigma: Green Belt, LinkedIn Learning, 08/01/21

Timeline

Area Lead

Zomato
11.2022 - 03.2025

Growth Manager

Gigforce Private Limited
10.2021 - 08.2022

Operations Manager

Dr. Sheth's - Fusion Cosmeceutics
02.2021 - 10.2021

Driver Operations Associate

Lalamove India Pvt Ltd
01.2019 - 11.2020

Jr Operations Manager

Box8 (Poncho Hospitality Pvt Ltd)
06.2018 - 12.2018

Operations Associate

Uber
10.2016 - 02.2018

Bachelor of Engineering. - Computer Engineering

Mumbai University

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Harsh Ruparelia