Harsh Sadiora
Thane
Summary
Currently working with Teleperformance Global Service Private Limited from 4th April 2017 till Date.
Work with honesty and give organization best out of me.
Dependable Forecaster with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Commanding Forecaster and Scheduling Officer equipped to make critical decisions and maintain order. Decisive in proactively approaching and solving problems. Reliable in rising to challenge of position and following through on issues.
Overview
12
12
years of professional experience
4025
4025
years of post-secondary education
3
3
Languages
Work History
Officer Scheduling and Forester
Apple Leisure Group
10.2021 - Current
- Working with Teleperformance Global Service Private Limited from 4th April 2017 till Date.
- Analyze call volume patterns in Real time, optimize work shifts, breaks and lunches. Monitor Intraday queues by adjusting skills as per client requirement. Weekly performance review with client and discuss measures to improve our SLA and abandon percentage.
- Analyzed historical data, identified patterns and created statistical forecasts of future sales performance.
- Utilized advanced analytics tools such as machine learning algorithms to improve forecasting accuracy.
- Built strong relationships with internal stakeholders to ensure timely access to relevant data required for accurate forecasting.
Central RTA
Apple Leisure Group
06.2020 - Current
- Developed and implemented long-term forecasting models and techniques to predict future demand.
- Analyzed customer trends, seasonality, promotional activities and other factors to forecast sales volume.
- Managed a team of analysts responsible for creating accurate short-term forecasts.
- Provided leadership on process improvement initiatives related to forecasting activities.
- Identified opportunities for inventory optimization through effective demand planning.
- Collaborated with cross-functional teams to ensure accuracy of forecasts.
RTA
Barclays
10.2019 - 06.2020
- Promoted as RTA in UK Process Barclays
Back Office Executive
Intelenet Global Service Pvt Ltd
04.2017 - 09.2019
- Working in Intelenet Global Service Pvt Ltd in Australian Process ( Lumo Energy ) as Back Office Executive
Senior executive
Sarvaria and Brothers
06.2015 - 12.2016
- Worked as Senior executive in Back Office Department at Sarvaria and Brothers
Taekwondo instructor
Speed Taekwondo Academy
07.2013 - 05.2015
Education
HSC -
SSC -
Skills
Self-confidence and flexible to take any responsibilities
Role Responsibility
- Optimistically self-driven Workforce Real Time Analyst with 5 years of experience in Tracking & Monitoring / Communicating / Reporting / Data analysis and Problem-solving approach to improvise Business functioning in Voice and Chat process. Strength in Presentation, Analysis and Reporting backed by knowledge of various technical tools.
- Real Time Monitoring of the floor performance, preparing reports, managing employee information changes on day to day basis.
- Analyze daily reports and undertake intraday reporting.
- Analyze call volume patterns in Real time, optimize work shifts, breaks and lunches.
- Monitor Intraday queues by adjusting skills as per client requirement.
- Weekly performance review with client and discuss measures to improve our SLA and abandon percentage.
- Analyze the requirements shared by clients and accordingly make adjustments to the schedules.
Personal Information
Date of Birth: 11/23/94
Additional Qualifications
- Frequently used Excel Functions as below:
- LOGICAL TEXT
- IF / IFERROR CONCATENATE
- AND / OR LEFT/ RIGHT
- SUM IF /COUNT IF / AVERAGE FIND/ REPLACE/ SUBSTITUTE
- MATCH / CONCATENATE TRIM/ UPPER/ LOWER
- VLOOKUP / DROPDOWN LIST CONDITIONAL FORMATTING
- Knowledge of Jargon's as below:
- SCHEDULING REALTIME
- SCHEDULE ADHERENCE PRODUCTIVITY
- CALL LOAD UTILISATION
- SCHEDULE EFFICIENCY UNPLANNED SHRINKAGE
- HEADCOUNT PLANNED SHRINKAGE
- SEAT UTILISATION NON-ADHERENCE
- OCCUPANCY INTRADAY PERFORMANCE
- AHT SEATPLAN
- SERVICE LEVEL AFTER CALL WORK
- ASA AVERAGE TIME TO ABANDON
- ATTRITION RATE CONFORMANCE
- LINE OF BUSINESS
Languages
- English
- Hindi
- Marathi
- C2
- 1
- B1
- 1
Hobbies and Interests
- Music
- Playing cricket
Timeline
Officer Scheduling and Forester
Apple Leisure Group
10.2021 - Current
Central RTA
Apple Leisure Group
06.2020 - Current
RTA
Barclays
10.2019 - 06.2020
Back Office Executive
Intelenet Global Service Pvt Ltd
04.2017 - 09.2019
Senior executive
Sarvaria and Brothers
06.2015 - 12.2016
Taekwondo instructor
Speed Taekwondo Academy
07.2013 - 05.2015
HSC -
SSC -
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