ITSM Specialist with extensive experience at HCLTech, specializing in incident management and service restoration. Proficient in ITIL methodologies, resulting in improved customer satisfaction and enhanced team performance. Expertise in BMC Remedy and dedicated to mentoring junior staff, promoting continuous improvement and operational excellence.
English, Hindi, Punjabi
Have been awarded HCL O infinity achievers league which was awarded for being a top performer for 7 consecutive appraisal cycle, HCL Technologies, Best lead - for excellent performance by the whole team I was leading maintaining the quality and CSAT targets, HCL