Travelling
Harsh Saxena
Ghaziabad
Summary
Dynamic professional with a proven track record at Timesport New Delhi, excelling in performance tracking and team leadership. Skilled in negotiating contracts and enhancing customer satisfaction through effective communication and problem-solving. Adept at multitasking and fostering collaboration, consistently achieving high-quality service outcomes.
Overview
1
1
year of professional experience
2
2
Languages
Work History
Supervisor of Distribution Operations
Timesport New Delhi
03.2024 - 10.2024
- Developed strong relationships with vendors and transportation providers, negotiating favorable contracts to minimize costs and maximize service quality.
- Provided exceptional leadership to the team by setting clear expectations, fostering open communication, and encouraging professional development opportunities.
- Trained new employees on company policies, procedures, and best practices in distribution operations, ensuring seamless integration into the workforce.
- Managed inventory levels effectively, reducing stock discrepancies and preventing product shortages.
Chat Support Representative
Cogent E Services Limited
03.2025 - 05.2025
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Boosted customer retention, maintaining a professional and empathetic tone throughout all interactions.
- Collaborated with other departments, such as Sales or Technical Support, to ensure seamless customer service experiences.
- Maintained extensive knowledge of company policies, procedures, and offerings to effectively address customer needs.
Education
Bachelor of Commerce -
Shambu Dayal Degree College
Ghaziabad08.2025
Skills
Quick typing
Adaptability and flexibility
Teamwork and collaboration
Problem-solving aptitude
Microsoft office
Understanding customer needs
Product knowledge
Computer skills
Time management abilities
Interests
Gaming
Timeline
Chat Support Representative
Cogent E Services Limited
03.2025 - 05.2025
Supervisor of Distribution Operations
Timesport New Delhi
03.2024 - 10.2024
Bachelor of Commerce -
Shambu Dayal Degree College