Harsh Sharma
New Delhi
Summary
Experienced store manager with a track record of driving sales, optimizing operations, and leading teams to achieve targets. Leveraging 2+ years of retail management expertise to deliver exceptional customer service, exceed business objectives, marketing and time management skills. Furthermore, as a proficient digital marketing intern, I excel in social media management, content creation, and compiling and analyzing data to complete research. I aim to seamlessly integrate my diverse skill set in both retail management and digital marketing to spearhead growth and innovation.
Overview
5
5
years of professional experience
Work History
Store Manager
GBO (Global Brands Outlet)
03.2022 - 03.2024
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Assistant Store Manager
GBO (Global Brands Outlet)
06.2020 - 02.2022
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Assisted in recruiting, hiring and training of team members.
Digital Marketing Intern
Themis Mudhouse(Unit Of Faction Hosp. Pvt Ltd)
01.2019 - 07.2019
- Improved brand awareness by developing and implementing targeted social media campaigns.
- Enhanced customer retention rates, managing a consistent content calendar for blog posts and social media updates.
- Conducted thorough competitor analysis, identifying key opportunities for growth in the market landscape.
- Collaborated with cross-functional teams to develop integrated marketing initiatives that aligned with company objectives.
- Assisted in managing corporate social media channels.
- Created content strategies for digital media.
Digital Marketing Analysis Intern
Aaveg Management Services Pvt. Ltd.
10.2018 - 12.2018
- Enhanced intern productivity by assisting with project coordination and providing ongoing support.
- Streamlined office processes for improved efficiency and time management through regular organization and filing.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
Education
Masters Of Business - Marketing & International Tourism And Hospitality
Griffith University
Gold Coast, Australia2022
BBA -
Guru Gobind Singh Indraprastha University
New Delhi, India2018
Class XII CBSE
Shri Bhawani Niketan Public School
Jaipur, India2015
Class X CBSE
Army Public School
Tenga Valley, Arunachal Pradesh 2013
Skills
- Project Management
- Marketing and Promotions
- Leadership Development
- Operations
- Resource Management
- Quality Management
- MS Office
- Digital Marketing
Additional Information
- Summer training in Personnel Department, Air India Ltd. Northern region, IGI Airport from 05/06/2017 to 31/07/2017.
Timeline
Store Manager
GBO (Global Brands Outlet)
03.2022 - 03.2024
Assistant Store Manager
GBO (Global Brands Outlet)
06.2020 - 02.2022
Digital Marketing Intern
Themis Mudhouse(Unit Of Faction Hosp. Pvt Ltd)
01.2019 - 07.2019
Digital Marketing Analysis Intern
Aaveg Management Services Pvt. Ltd.
10.2018 - 12.2018
Masters Of Business - Marketing & International Tourism And Hospitality
Griffith University
BBA -
Guru Gobind Singh Indraprastha University
Class XII CBSE
Shri Bhawani Niketan Public School
Class X CBSE
Army Public School
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