Harsh Singal S
Chennai
Summary
Proven leader in strategic planning and risk management, with a track record of driving project success at HCL Technologies. Skilled in vendor sourcing and stakeholder communications, I excel in transforming project scopes into actionable plans, achieving 100% collections in prior roles. Expertise in compliance monitoring and resource allocation ensures optimal project outcomes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager
HCL Technologies
08.2022 - Current
- Vendor Management & Procurement: Collaborate with sourcing teams to communicate project requirements, gather quotes within budget, and benchmark vendor offers. Manage the purchase order (PO) process, ensuring timely client sign-offs and invoice validation.
- Data Reconciliation & Access Management: Conduct data reconciliation with the BMZ team to meet client workspace needs, ensuring authorized access only. Monitor access revocation for former users and reconcile URL whitelisting with the content team.
- Vendor Risk Management & Compliance: Work with the Vendor Risk Management team to maintain Master Service Agreements (MSAs) with essential clauses. Ensure compliance for onboarding new vendors and maintaining agreements for substantial job work.
- Audit Participation: Actively engage in Opshi5 internal audits, ensuring adherence to standards. Prepare and submit necessary documentation for client processes, achieving green status on BGV packages.
- Resource Management: Manage Position Requisition Forms (PRFs) for vacant roles, tracking status updates and ensuring clear communication with stakeholders regarding open positions.
- Resource Assignation: Oversee resource assignment post-background verification, ensuring compliance with checklists and facilitating smooth onboarding into project teams.
- Resource Management & Hiring: Assess project needs to initiate PRFs, prioritizing internal candidates before external recruitment. Coordinate screening and interview processes, ensuring timely feedback and updates.
- Offer and Onboarding Process: Collaborate with project teams and the Talent Acquisition Group to finalize offer letters and manage background verification processes to ensure timely onboarding.
- TOS Assignment & Compliance: Oversee TOS assignation for new hires, ensuring completion of mandatory training and project-specific requirements. Liaise with teams for any project-specific adjustments.
- BGV and Project Integration: Initiate and complete the "Client Package" BGV process promptly, ensuring resource readiness and compliance post-assignment.
- Project Code Cost Management: Create and manage project codes according to categories outlined in customer Statements of Work (SOW), including Recurring Fixed Billing, Fixed Pricing Projects, Device, and Time & Materials (T&M).
- Billing Processes: Maintain validity dates of SOWs within the project framework, ensuring timely billing initiation. Execute monthly billing for Recurring Fixed Billing projects and process billing upon milestone completion for Fixed Pricing Projects.
- Collaboration & Reporting: Work closely with project teams to ensure accurate tracking of project progress against SOW milestones, facilitating clear communication of billing schedules to stakeholders.
Transaction Processing Analyst
Accenture Solutions Private
11.2021 - 07.2022
- Collections Management: Handle collections of approximately ₹42 Crore monthly, ensuring 100% collections across all managed projects through proactive follow-up and customer engagement prior to invoice due dates.
- Customer Relations: Address customer queries, particularly for US clients, fostering strong relationships to facilitate timely collections and enhance customer satisfaction.
- Collaboration & Billing Accuracy: Work closely with various departments to ensure accurate billing, analyzing and reconciling customer account balances to maintain financial integrity.
- Reporting & Audits: Prepare various reports and presentations related to revenue, invoicing, and utilization. Experience in managing statutory and internal audits, including query handling and documentation preparation.
- Accounting Policies & Compliance: Establish and enforce proper accounting principles for the collections process, ensuring compliance with internal controls and regulations. Conduct periodic self-assessments to uphold standards.
- Revenue & Receivables Management: Partner with business stakeholders to gather information for revenue reporting, invoicing, and collections. Drive communication on aging receivables and take necessary actions to resolve issues.
- Process Improvement: Support new business initiatives and process improvements within the collections framework. Monitor credit balances and manage cash application processes for receipt allocations against invoices.
- Aged Payables & Bad Debt Management: Review aged payables, follow up on outstanding invoices, escalate bad debt when necessary, and maintain oversight on collections progress.
- Customer Interaction: Directly engage with customers for invoice submissions and collection follow-ups, ensuring timely responses and fostering collaboration.
Customer Service Executive
Tata Communication Ltd
11.2018 - 11.2021
- Reporting & Reconciliation: Prepare detailed reconciliation and cash collection reports, analyzing collection trends and identifying areas for improvement.
- Aged Payables Management: Review aged payables, following up rigorously on old invoices, and actively managing overdue accounts through calls and emails.
- Collections Management: Handle collections of approximately ₹20 Crore INR per month, ensuring 100% collections across all managed projects through consistent follow-up and proactive communication with customers regarding upcoming invoice due dates.
- Credit Balance Monitoring: Monitor credit balances and take necessary actions as per established processes to optimize cash flow.
- Customer Communication: Respond to queries and clarification emails from customer finance teams, project managers, sales, and internal finance departments on a daily basis, fostering effective collaboration and issue resolution.
Product Executive
Redington India Ltd
04.2015 - 11.2018
- Deal Negotiation: Successfully negotiate and close deals with major online retailers, including Amazon and Flipkart, enhancing market presence and driving sales.
- Business Development: Collaborate with business managers to identify and leverage opportunities on e-commerce platforms to expand product reach and increase revenue.
- Technical Business Operations: Oversee business and sales operations for iPhone and Apple Watch products across India, ensuring alignment with company goals and market demands.
- Vendor & Brand Management: Act as the single point of contact for business operations between internal stakeholders and vendors, managing relationships and expectations effectively.
- Supply Chain Management: Coordinate purchase, logistics, and supply chain operations for iPhones and Apple Watches, overseeing inbound and outbound warehouse activities in collaboration with vendor and warehouse teams.
- Purchase Order Management: Prepare purchase orders and demand forecasts periodically with guidance from business managers, ensuring timely procurement of inventory.
- Inventory Tracking: Place purchase orders in vendor portals and Ariba, tracking and updating the receipt of vendor shipments while allocating inventory across warehouse locations according to business needs.
- RMA Process Management: Manage the Return Material Authorization (RMA) process for the entire Apple product portfolio, ensuring efficient handling of returns and replacements.
- Vendor Performance Monitoring: Drive periodic reviews with vendors, monitoring progress, conducting performance assessments, and maintaining action trackers to ensure compliance with service levels.
- Quotation and Order Approval: Evaluate and approve quotations and sales orders for over 200 vendors in Ariba, ensuring competitive pricing and alignment with business objectives.
- Price Negotiation: Engage in price negotiations with clients to convert demand into actionable purchase orders, optimizing cost-effectiveness for the organization.
- MIS Operations & Reporting: Handle management information system (MIS) operations, including reconciliations, credit/debit notes, and targets/forecasts for iPhone and Apple business, collaborating with internal stakeholders and vendors.
Commercial Executive
Redington India Ltd
07.2016 - 07.2018
Order Fulfillment Executive
Redington India Ltd
04.2015 - 07.2016
Education
Bachelor of Arts - Accounting And Business Management
DG Vaishnav College
Chennai, India12.2014
Skills
- Project Scheduling
- Project planning and development
- Project tracking
- Strategic Planning
- Customer Relations
- Stakeholder Communications
- Risk Management
- Contract Management
- Project scope analysis
- Compliance Monitoring
- Resource Allocation
- Vendor Sourcing
- Change Control Processes
- Price quote preparation
- Staff training and mentoring
Certification
- Project Management Professional (PMP) - Project Management Institute.
Timeline
Assistant Manager
HCL Technologies
08.2022 - Current
Transaction Processing Analyst
Accenture Solutions Private
11.2021 - 07.2022
Customer Service Executive
Tata Communication Ltd
11.2018 - 11.2021
Commercial Executive
Redington India Ltd
07.2016 - 07.2018
Product Executive
Redington India Ltd
04.2015 - 11.2018
Order Fulfillment Executive
Redington India Ltd
04.2015 - 07.2016
Bachelor of Arts - Accounting And Business Management
DG Vaishnav College
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