Harsh Singh
Mau
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
New Public Children School
Mau
08.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
Owner
P.K Pharma
Mau
07.2023 - Current
- Managed daily operations of business, including hiring and training staff.
- Created marketing campaigns to attract new customers.
- Negotiated contracts with vendors and suppliers.
- Oversaw budgeting and financial management.
- Collaborated with other owners on joint ventures and shared resources.
- Reviewed legal documents related to business operations.
- Ensured compliance with local, state, and federal regulations.
Education
Bachelor of Arts - Political Science And History
Jaunpur University
Mau08-2024
Skills
- Report Generation
- Scheduling
- Inbound and Outbound Calling
- Paperwork Processing
- Data Collection
- Complaint resolution
Languages
Hindi
First Language
English
Proficient (C2)
C2
French
Intermediate (B1)
B1
Timeline
Customer Service Representative
New Public Children School
08.2023 - Current
Owner
P.K Pharma
07.2023 - Current
Bachelor of Arts - Political Science And History
Jaunpur University
Similar Profiles
Asha YadavAsha Yadav
Teacher Leader at Children Care Public School PankiTeacher Leader at Children Care Public School Panki
DEEPENDRA KUMARDEEPENDRA KUMAR
Assistant Teacher at New Children Public SchoolAssistant Teacher at New Children Public School
Martina UruetaMartina Urueta
Babysitter at MLB Players Children, High School Teacher ChildrenBabysitter at MLB Players Children, High School Teacher Children