Harsh Singh
New Delhi
Summary
Senior Customer Service Representative with over four years of experience in enhancing customer satisfaction through collaborative and innovative solutions. Proficient in call center operations and credit card processing, with proven leadership in managing teams to achieve service excellence. Dedicated to fostering strong customer relationships and driving operational efficiency to meet business goals.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
TM (Credit and Collect)
American Express
Gurugram
07.2025 - 12.2025
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
Senior customer service executive
AirBnB (TP)
Gurugram
11.2024 - 07.2025
- Resolved customer inquiries through multiple channels including phone and email.
- Coordinated communication between guests and hosts to ensure smooth experiences.
Credit specialist
Equifax (TP)
Gurugram
09.2021 - 04.2022
- Reviewed credit reports for accuracy and compliance with regulations.
- Assisted customers in understanding credit scores and reporting processes.
- Processed customer inquiries through various communication channels.
- Maintained up-to-date knowledge of credit industry trends and policies.
Customer Service Representative Lead
Concentrix
New Delhi
08.2020 - 09.2021
- Led customer service team, resolving complex issues and enhancing satisfaction rates.
- Implemented new training program, boosting team efficiency and client retention.
- Enhanced customer service processes, reducing wait times and increasing satisfaction scores.
- Resolved complex customer issues, ensuring positive outcomes.
- Improved client satisfaction through effective problem-solving.
- Optimized service workflows, achieving measurable results.
Education
Graduate Diploma - Flight Operations
Seneca College
Ontario, Canada 05.2022 - 05.2025
High School Diploma - humanities major focusing on Economics and Psychology and Informative Programming
Brain International School
New Delhi, Delhi07.2020
Skills
- Customer Relations
- Business Development
- Sales Expertise
- Microsoft PowerPoint
- Leadership
- Microsoft Excel
- Account Management
- Retail Sales
- Customer Service
- Microsoft Word
- Credit Card Processing
- Report Preparation
- Staff Training
- Active Listening
- Order Fulfillment
- Office Equipment
- Stock Management
- CRM
- Store Maintenance
- Travel Planning
- Team Development
- Computer Proficiency
- Quality Control
- Call Center Operations
- Customer service
- Team leadership
- Employee training
Languages
- Hindi, Native
- English, Native
References
- Jasleen Kaur, jasleenkaur06011997@gmail.com, (647) 400-0617
- Kenneth Iqbal, kennethiqbal@gmail.com, (647) 509-2420
- Abhishek Verma, abhishekverma05858@gmail.com, (437) 423-7587
- Nikhil, piplaninikhil@yahoo.com, +14697562557
- Arjun Sharma, arjunsharma101@gmail.com, +918699885250
Hobbies and Interests
- Landscape Photography
- Artistic Photography
- Filmmaking
Additional Information
Customer Service Representative, Managed monthly events, creating engaging themes to enhance guest experience, Coordinated event logistics, ensuring smooth execution and guest satisfaction, Developed creative themes that significantly improved event ambiance, Enhanced guest experience through meticulous event planning and execution, Travel Photographer, Ivori Studios, Designed production outlays for different clients by analyzing their vision of art, Structured various short film productions and photoshoots to enhance project execution
Personal Information
- Age: 22
- Nationality: Indian
Languages
Hindi
First Language
French
Beginner
A1
English
Proficient
C2
Timeline
TM (Credit and Collect)
American Express
07.2025 - 12.2025
Senior customer service executive
AirBnB (TP)
11.2024 - 07.2025
Graduate Diploma - Flight Operations
Seneca College
05.2022 - 05.2025
Credit specialist
Equifax (TP)
09.2021 - 04.2022
Customer Service Representative Lead
Concentrix
08.2020 - 09.2021
High School Diploma - humanities major focusing on Economics and Psychology and Informative Programming
Brain International School