Harsh Singh
Noida
Summary
Lead Business Analyst and Product Implementation Manager with extensive experience delivering AI-powered enterprise products and digital transformation initiatives for Fortune 50 and Fortune 200 organizations across healthcare, banking, financial services, insurance, manufacturing, automotive, retail, consumer goods, energy, and technology sectors. Specialized in implementing Generative AI, Agentic AI, Orchestration AI, CRM, and Order-to-Cash (O2C) solutions that automate complex business processes, optimize workflows, and enable intelligent business decisions.
Proven expertise in leading end-to-end product implementation, from business discovery, requirements engineering, solution design, product configuration, workflow orchestration, and API integrations to enterprise deployment. Experienced in translating complex business requirements into scalable AI-driven solutions through BRDs, FSDs, SRS, user stories, process mapping, and close collaboration with Product, Engineering, Solution Architecture, and AI teams.Skilled in implementing intelligent automation platforms powered by Large Language Models (LLMs), Agentic AI, and enterprise workflow orchestration to improve operational efficiency, enhance customer experience, and accelerate digital transformation. Strong experience in User Acceptance Testing (UAT), release management, stakeholder engagement, client workshops, training, and change management, ensuring seamless product adoption and measurable business outcomes.Passionate about building next-generation AI products that combine Generative AI, Agentic AI, and Business Process Management (BPM) to deliver scalable, data-driven, and enterprise-grade solutions. Committed to driving innovation, continuous improvement, and operational excellence by aligning AI capabilities with strategic business objectives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead Consultant
Genpact
Noida
01.2024 - Current
- Lead Business Analyst with expertise in Orchestration AI implementation integrated with Generative AI and Agentic AI transformations. Focused on driving intelligent process automation, optimizing workflows, and enabling AI-driven business decisions. Skilled in aligning BPM capabilities with enterprise digital transformation goals to enhance efficiency, scalability, and operational excellence.
- Having a strong track record of driving digital transformation in Accounts Receivable and Accounts Payable for Fortune 100 clients. I have managed end-to-end Generative AI (GenAI) projects across diverse industries, delivering innovative solutions that automate and optimize critical finance processes. I have led successful HighRadius implementations driven by GenAI to streamline Order-to-Cash (O2C) operations, ensuring seamless integration and measurable business impact.
- My key skills include translating complex business requirements into scalable, cutting-edge AI solutions that exceed client expectations. I have worked as a Lead Business Analyst on GenAI-powered invoice processing projects, delivering high-quality outcomes through effective analysis, design, and execution. Experienced in leading end-to-end project lifecycles encompassing requirements gathering, product configurations, API integrations, and the development of comprehensive documentation such as BRDs, FSDs, and SRS. Strong background in conducting User Acceptance Testing (UAT), designing test scenarios, and ensuring rigorous quality control to meet client needs. Skilled in delivering client training sessions and providing ongoing support to enable successful adoption and seamless change management.
- Additionally, I have worked as a Project Manager for one of the biggest healthcare clients, leading an Agentic AI project, and ensuring successful delivery through strong planning, execution, and stakeholder management. As a strategic thinker and collaborative leader, I am passionate about advancing digital transformation and building long-term client partnerships through the intelligent use of AI and automation.
Application Integration Engineer (Implementation)
Sorcero
09.2023 - 12.2023
- Configured and validated technical aspects of customer projects, focusing on data mapping and ingestion.
- Performed thorough debugging for both customer and implementation concerns.
- Analyzed customer source data, data sourced from Sorcero Scientific Content Repository (SSCR), validate data processing, monitor, and troubleshoot data issues for customers
- Planned and executed configuration tasks to meet customer needs by deadlines.
- Provided system configuration support based on changing customer needs
- Executed acceptance testing for implementation tooling and perform checkouts for new product releases
- Developed expertise in the features and technical configuration of all Sorcero's products and application
- Assist in creating and refining configuration standards.
Senior Business Analyst
LeadSquared
08.2022 - 09.2023
- In partnership with process leaders, I evaluated and performed an end-to-end analysis of the business environment to identify significant gaps and weaknesses, and to determine their root causes.
- Executed complete LSQ CRM product lifecycle including Requirement Gathering, Design, and Implementation.
- Resolved issues, using solid conflict resolution techniques proactively seeking information from knowledgeable sources to maneuver through roadblocks effectively
- Partnered in the development and documentation, through participation in end-to-end process walkthroughs and deep dives with process leaders
- Delivering monitoring and testing activities and documentation from a governance standards perspective
- Hands-on experience in the implementation of Lead Management, Opportunity Management, Teams, Users Groups and etc which in turn helps to convert Leads into Customers
- Implemented Automations for various sectors
- Integrated different connectors via APIs to the LeadSquared system
- Create design documents, BRDs, FSDs, and SRS
- Developed material related to specific automation and process improvement initiatives
- Working knowledge and understanding of metrics, dashboards, and visualization tools
- Ability to scope, prioritize, and lead numerous workstreams, creating and maintaining accountability of all involved parties to contribute & deliver to specific commitments
- Worked well in a matrixed team, building trust and respecting boundaries
- Designed test scenarios to validate business applications.
- Assisted in analyzing testing results throughout the project
- Handled meetings with clients to gather and document requirements and explore potential solutions for implementation
- Hands-on experience in using different project management tools like Rocketlane.JIRA
Senior Associate Consultant
HighRadius
04.2020 - 08.2022
- Implemented Collections Cloud Solution for different environments
- Responsible for implementing Cloud Consulting Solutions (Collections Cloud - Account Receivables) for fortune 200 customers and providing the best possible deliverable that in turn reduces their Day Sales Outstanding
- Worked with our strategic partners (Genpact) to deliver a digital AR Transformation project for Walgreens Boots Alliance
- Demonstrated exceptional analytical and quantitative problem-solving skills and ability to structure analyses to form data-driven solutions to ambiguous client challenges
- Modified Microsoft Azure US Platinum system to reduce complaints by 15%
- Maintained high standards in handling customer calls.
- Ex- Design discussion, System Demo, Feedback calls, UAT, and Hyper care
- Implemented all the Out of Box configurations and custom development requirements
- Created and raised functional specification documents
- Created and delivered UAT Test scripts
- Working with technology and data contributing towards the development of strategies and programs for large, strategically important regional and global clients
- Developed day-to-day working relationships with entry-level clients
- Hands-on with Advanced Word, Excel, and PowerPoint skills required, MySQL
- Demonstrated ability to build trust-based relationships with colleagues and clients
- Demonstrated my work multi-task in a fast-paced, deadline-driven environment
- Good understanding of cloud services and payment models
- Ability to analyze big chunks of data
- Open to ideas and open to learning new tools
- Ability to work in an ad-hoc environment with minimal management overhead
- Ability to utilize SQL and/or Python to get and process data from external sources
- Familiarity with Microsoft Azure, AWS, and Agile methodologies
- Worked with Microsoft Power BI for Data Visualization
- Clients handled - Walgreens, Kellogg, Mattel, SPXFlow, Baker Hughes
Quality Control Analyst.Op Intern
Perfectice
09.2019 - 03.2020
- Conducted Orientations to expand product knowledge
- Performed Quality Check of CORE PROGRAMMING packages on Perfectice for KIIT and NEAT(AICTE)
Education
Bachelor of Technology - Information Technology
Kalinga Institute of Industrial Technology
01-2021
12th - PCM
Sree Ayyappa Public School
01-2017
Skills
- Generative AI (GenAI)
- Agentic AI
- Orchestration AI
- AI Product Implementation
- Enterprise SaaS Solutions
- Business Process Management (BPM)
- Intelligent Process Automation
- Workflow Orchestration
- Product Lifecycle Management
- Business Requirements Analysis
- Functional Specification Development (FSD)
- Business Requirement Documents (BRD)
- Software Requirement Specifications (SRS)
- User Story Creation & Process Mapping
- Order-to-Cash (O2C)
- Customer Relationship Management (CRM)
- API Integration
- Solution Design & Implementation
- Digital Transformation
- Enterprise Product Configuration
- User Acceptance Testing (UAT)
- Release & Change Management
- Stakeholder Management
- Client Consulting & Solution Delivery
- Agile & Scrum Methodologies
- Process Improvement & Business Process Re-engineering
- Data Analysis & Business Insights
- SQL & MySQL
- Python Scripting
- AI-Driven Business Solutions
- Cross-Functional Team Leadership
- Project & Program Management
- Executive Stakeholder Communication
Certification
- Python, Udemy
- MySql, Udemy
- Introduction To AI, Indian Institute of Technology, Kharagpur
- Google Data Analytics, Google, 10/01/20, 10/01/23
- Fundamentals of Project Planning and Management, University of Virginia Darden School of Business
- Cybersecurity, Genpact
- Introduction to Agile Development and Scrum, IBM
- GIAC HIPAA Security Implementation (GHSC), Genpact
- Digital Transformation with Google Cloud, Google
- Innovation with Data and Cloud, Google
- Analyzing and Visualizing Data with Microsoft Power BI, Microsoft
- Infrastructure and Application Modernization with Google Cloud, Google
- Google Cloud Digital Training Leader, Google
- Google Security and Cloud Operations, Google
- Advance Excel, LinkedIn
- LeadSquared Admin, LeadSquared
- Strategic Management, Indian Institute of Management Bangalore
- Generative AI, Genpact
- Green Belt
Honorsandawards
- Gold Employee Award, Genpact, 12/03/25
- Gold Employee Award, Genpact, 07/01/24
- Award of the year, LeadSquared, 08/01/23
- Best Employee Award, HighRadius
- Award of Applause for being Customer Focused, HighRadius
Contact
https://bold.pro/my/harsh-singh-241129155816/274r
Timeline
Lead Consultant
Genpact
01.2024 - Current
Application Integration Engineer (Implementation)
Sorcero
09.2023 - 12.2023
Senior Business Analyst
LeadSquared
08.2022 - 09.2023
Senior Associate Consultant
HighRadius
04.2020 - 08.2022
Quality Control Analyst.Op Intern
Perfectice
09.2019 - 03.2020
Bachelor of Technology - Information Technology
Kalinga Institute of Industrial Technology
12th - PCM
Sree Ayyappa Public School